Wendy's — Restaurant in San Diego

Subject: Wendy's Mobile App

I wanted to use the Wendy's mobile app offer for $2 off any combo.... I went ahead and selected it so that when I placed my order through the drive-through all I would have to do is have the drive-through employee scan the barcode within the app and the $2 would be deducted..... When I got to the window the offer could not be located anywhere within the app even after the drive-through employee tried to scan QR Code .... There has been a few instances that this has happened and I don't know why even after closing the app completely and then reopening it the offer was still gone..

Subject: Drive-Thru Wait Time

There were about 5 cars in front of me however the line moved rather quickly.

Subject: Drive-Thru Employee CS

The younger male employee was extremely friendly, helpful, enthusiastic and deserves recognition!!

Subject: To Wendy's Leadership Suggestion

I wish the Wendy's employees at your 8310 Rio San Diego Dr, San Diego, CA. Location were as friendly, professional & could speak English fluently as the employees at this location that I'm writing the review...

Very unhappy long term customer. I have been going here for many many years. Lady on the mic cut me off so I had to complete the order at the window. It took them so long to deliver the food ( no offense either the walkway was to small or the people work in there were so large they couldn't move past each other to do their jobs effectively). The sauce requested for the 40 nuggets was not put in the bags. But of course the doors are locked because the dining room is closed for some reason. So I had to walk to the drive through window to try to get the missing items. The lady looked at me like I was crazy. I asked if I can get the missing sauce. She gives me 1 sauce. I asked for multiple 3 more times. I ended up with 4 sauces for 40 nuggets and 3 additional entrees. She told me I had enough. Common I wasnt being unreasonable...

Usually I don't have such a bad experience BUT today this was the worse. So I knew they had no lettuce 🥬 because of whatever but I ordered anyway. I paid 10 buck for 2 things. A tiny burger and a chicken sandwich. My burger was 200% over done complete with burnt to a crisp edges tougher than nails. They knew better there was no way that burger should have hit the bun. My chicken sandwich was sad. I don't like mayo so I paid over 5 bucks for the 1 slice of the oldest tomato 🍅 ever and a bun. The chicken my have been fully cooked but it didn't look like. I was so sad. You would think after waiting patiently for 25 mins between the line and the order at least my order would have been okay but not this time! Inspect your food before you even...