Raising Cane's Chicken Fingers — Restaurant in Sandy

As a new customer to Raising Cane's - my family and I love it..! We're a military family so we've traveled extensively and lived in many different places but had never heard of Raising Cane's until we got the misfortune of a temporary assignment in Utah.

On August 6th a manager named Easton... was extremely rude, arrogant, condescending and very much unprofessional. He badly needs anger management therapy and some serious customer service skills. He's a tyrant and can't control his anger as evidenced by the way he loudly screamed and shouted at me over my order like a crazy person.

I believe this Sandy location is rationing the food and it's not fair to paying customer's. Find another way to cut costs at this new location if necessary. But, unless the food is FREE - don't give grown adults toddler sized portions. A bag of potatoes is fairly cheap and shouldn't be so obviously withheld at these restaurant prices.

Several recent times - I got about 5-6 French fries with my dine-in order. Only a few days before THIS incident with Easton, I asked the very very large male employee for a few more fries with my paid order. He angrily asked permission from a female employee to honor my request. She gave him lip service about my request. Seriously?! But, I was graciously awarded a few more fries.

FF to August 6th and this time I was given coleslaw with about 4 fries. SMH. I didn't order coleslaw so back to the front I went only to be confronted by the same very large male employee. I kindly requested the fries that I'd paid for and to please take back the coleslaw. He rolled his eyes and huffed and puffed.

The last 3 times I've visited this place- the employees seem very angry and sad. A facial expression speaks volumes as well as body language. Something is going on there and it's greatly affecting the atmosphere in this restaurant. Some of the employees look like they're about to explode with anger including the young long haired cashier that took my order on a previous day.

Anyway - on the 6th when he asked permission from Easton to give me fries with my order... Easton began berating ME from the back area where he was working. The dining room was full/loud so he was shouting and screaming at me as I tried to explain to him that I ordered TWO "different" meals. He screamed at me so much that a man walking in with his family turned and said to his wife that he couldn't believe that he was arguing with me about FRIES.

I asked Easton to come and speak to me at the front counter because I didn't prefer the shouting. He refused and continued to angrily scream at me.

I won't ever visit this location again.

This would never have happened at Chick-fil-A. Many people hate them but the respect that they always show their customer's is priceless and admirable. Get some class.. Raising Cane's! Showing disrespect to customers will always overshadow your food.

A warning to future customer's - someone working there might go "postal" pretty soon if the work environment and moral isn't greatly greatly improved. The management there is out control, toxic and...

Disappointed in the service that I received when I called over today to resolve a Doordash issue.

Doordash is a third party service and handles their own fees and such. I knew this going in.

When my driver only dropped off half of the food I ordered, I explained that I should have more in my order and that I needed that to feed my family. He said that I should contact the store and see if I could pick it up, and that he had actually tried to tell the staff there were items missing, they told him he was wrong and to just leave.

When I called the store, I spoke with a manager, Ryan, and as soon as the word "Doordash" left my mouth, all he would say was that he couldn't/wouldn't do anything about it. His excuse was, "Most of the time, the Dashers don't speak any English and they just shove a phone in my staff's face with some order in Spanish" and that they can't touch the phones, so clearly it wasn't their fault.

My dasher spoke perfect English, and once again, had told me he tried to tell Cane's which items were missing. Ultimately, it is the Dasher's responsibility to ensure that the order is correct, but there's only so much they can do with a staff that refuses to listen. Nice job to Doordash for getting me a refund issued immediately!

Raising Cane's needs to train their staff on proper communication between dashers and restaurant staff. Communication is key to getting issues resolved, which is clearly an area of opportunity for the staff here, considering they just told my dasher to leave, and made distasteful commentary on the dashers who come into their store in response to a...

So where do I begin? My husband and I decided to dine in tonight. And from the moment we walked through the door, we regretted it. It’s not what you think! The food was amazing, service was amazing and every table was spotless. No.. the issue was that the manager was sitting at a corner table in the restaurant with an open laptop. Clearly in some sort of team meeting with the GM. And the volume was loud enough that us and several other tables overheard every word of what was said. Now I wouldn’t normally complain about something like this, but I feel like it’s necessary this time. The entire time we ate until we walked out, a man who I assume is the GM, berated and belittled this employee and other employees on the call. I heard him speak to them in a way that no one should ever be spoken to. And then proceeded to say that if they go above and beyond their expectations, that they’ll receive a 10$ canes gift card. In what universe is that kind of treatment worth 10$? I’m surprised they even have employees willing to stay for any length of time being talked to that way.. I’m at a loss for words. Disgusted by the man in the call. The employee who I assume was the team leader just sat there with his shoulders slumped the entire time. I honestly feel weird about eating here now, knowing how the workers are...