I express my concerns about my experience to ownership and it fell on death ears. I would not want this to happen to anyone else.
(To ownership): I hope this message finds you well. I am writing to bring to your attention a concerning issue I have experienced at the lounge, which has greatly impacted my enjoyment of the establishment and my interaction with the staff. Over the past year, I have enjoyed visiting CL for karaoke and socializing, often on Wednesdays, Fridays, and Saturdays. I've always found the atmosphere welcoming and have had positive interactions with most of your staff and the regular patrons. Additionally, I make it a point to bring along professional and respectful guests, reflecting my appreciation and support for your establishment.
However, I regret to inform you for the second time a repeated uncomfortable incidents involving a bartender Kate. A troubling pattern has emerged with Kate, the bartender, who has repeatedly refused service to me. Notably, these instances of refusal coincide with times when I am the only woman of color present in the lounge. This selective refusal not only feels discriminatory but also isolates and targets me unfairly, casting a shadow over my experiences at CL. Despite my efforts to maintain a pleasant demeanor and friendly interactions with everyone at CL,
During the most recent incident, Kate specifically suggested that I visit the lounge on weekends when she is not working. This recommendation is perplexing, given her allegations of my supposed misbehavior. Her direct statement to me, expressing that she does not like my "vibe," further reveals that her actions stem from personal aversion rather than any professional judgment or legitimate concern about my conduct.
I would like to bring up a past incident involving a patron named "T", who exhibited genuinely disorderly behavior towards me. Thankfully, there was a witness who saw the situation and intervened, and the staff took appropriate action at that time.
However, it's perplexing that the other gentlemen not of color was allowed to return without any apparent repercussions the very next week, while a less severe accusation against me resulted in police involvement. This discrepancy in handling similar situations is concerning, especially considering that there was a notable smell of weed in the lounge, yet I chose not to involve law enforcement because of that.
I messaged and spoke to management and again nothing. I have never experienced this. If you are of color and a woman you may not want to visit during the week and buy a drink from Kate. Below you will find a picture of...
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Read moreBartender was very rude Did not have enough of the right Alcohol I liked Is very light poor. Band was supposed to start and it was 2 hours late I guess. Décor was out of date The place needed a good cleaning. Not really a very good vibe I guess Don't really know how to suggest anything. Do not mean anything rude some people like that type style but if they wanted to pick up business they definitely need to...
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