BE AWARE; good food, waiters are friendly with a smile, quick service, coffee or juice served right away, really enjoyed it breakfast; the place is pretty and cozy, but... When the time came to pay the bill, please be AWARE, keep an eye on the process at the register, the cashier won't give you a detail ticket with prices, just small ticket with the total, keep your numbers straight, she will either charge more or won't give you the discount as it should. 1st day - total was 23+tax, I was charged 27 plus change, until 10 minutes later I checked the numbers and was over charged, the correct amount to pay was 20.91, went back she refunded the money and still charged me 21,61$ and asked her, with the 15% ? And she responded, yes I do the numbers in my head... Well! It could be a mistake 2nd day - I was charged 32.64$, correct amount should have been 30.92 after taxes and 15% off offered by East Bay in, I made her check her numbers and still charged me more, in total she ripped off 2,41$, it may not sound like much, but when my sister in law checked her check found out her 15% discount was 4$ off not the 2 the cashier did, my review is for the dishonesty on her behalf, even that it doesn't sound like much money, done to every single customer throughout the day sum up, is call stealing. Please, check the prices and check when she runs up the total, specially when it comes to...
Read moreI had to walk out, the food looked absolutely disgusting. Imagine the vintage food toys children in the 90s would play with - somehow the food I was served looked just as appetizing. Not to mention that the Bay location has a very creepy atmosphere like a horror movie dollhouse and it did not help that the food matched. I eat everything but I couldn’t even bring myself to take a bite even though I was hungry.
I ordered the Chicken Salad Plate and the hard boiled egg was green all the way through the yolk - how long do you have to boil it for for it to look that way?? The chicken salad looked watery and dark. The pickles were completely mixed with the fruit. The “lettuce” was unceremoniously placed with huge chunks of tomato.
Don’t believe the food descriptions; they may sound appetizing but the reality is far from what it tells you. My partner ordered and did manage to bring themself to try their grilled cheese with “pimento and lobster,” but it maybe passed for two slices of white sandwich bread with some (not a lot!) American cheese and what looked and tasted very much like imitation lobster you get with cheap grocery store sushi. I’ve never walked out of a place before, and needless to say I...
Read moreI was so disappointed with our experience, the establishment was not clean but we had hoped maybe it was just a busy day. With that in mind we figured, a toasted cheese sandwich can't be hard and was something easy. The presentation of our meals was a bit shocking tbh. My fiancé’s sandwich was served in a small saucer. no garnish , no attempt at making it appealing. We had drinks out of big red coke cups ,which did not even match the aesthetic of the place and more importantly were not clean. I couldn't get myself to finish my meal, we paid within 30mins of arriving . The restaurant needs a clean and the kitchen and owner need to have a sit down with regard to F&B . Often an establishment thats been around for a long time might’ve lost the passion for being a restauranteur and this it what it felt like. Its been a hard year for restaurants and business owners alike and one never wants to be harsh but in giving an honest review, it helps potential diners to decide and also allow owners to improve on their service offering.We only came here because everywhere else was full and it has a 4.5 rating. The staff were friendly. Hope they go back to the drawing board and gain back why they started in the...
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