Moe's Southwest Grill — Restaurant in Savannah

1. Cleanliness- Terrible you could see old built up food around the serving area, on the floor in the prep area, everywhere. It was not new dried up, black brown and gritty looking. Should have turned around then.
2. Employees, only one employee seemed to care about her job and it seemed like she was compensating for everyone else. I did not get her name but she had "shift lead" on her name tag. The line was short one person in front of us but it seemed like they other employees acted like they were slammed but all they were doing was talking to each other an joking around. No real idea what they were doing but they were not helping serve the customers.
3. Food Quality- Terrible the chicken, beans were lukewarm at best definitely not hot like its been sitting out of the oven for a bit with no heat to keep it warm. SHould have complained then but we were in a hurry. We did dine it and ate outside, No the cool air did not make our food cold it was that way before we even got out. More Quality- Your fresh salsa stand was a mess, old dried spilled salsa everywhere, some looked black so its been there a while..again should have given our food back and demanded a refund. The salsa quality 2 were ok, 1 was definitely old and out for a while. it almost had a funky rotten flavor to it. It was the tomatillo based one, I make fresh salsa and this tasted like some was rotting. Also the salsa serving station is it supposed to be refrigerated at all? all of the salsas were room temp so curious. Made me think it had been left out a while on not filled with fresh salsa in a few days. More on food Quality- Everything was blandish I attribute part of that to the lukewarm food. The chips- are they not supposed to be baked/roasted and served hot? We got a cold bag that was stale like they had been out for a while.

Overall-...

I'm really sad writing this review because I truly love Moe's and today has made me angry and disappointed. I ordered a delivery through Uber Eats.. Simple enough because I've done it a million times. My driver arrives to the restaurant and she proceeds to tell me that another driver has picked up my order and the restaurant refuses to remake my order. She says she went back and forth with them and I tell her that I will call. So I get on the phone (which is the wrong number on Google, the number sends you to Pooler) and ask them what exactly happened. The girl says a driver showed them an order and picked up from the Online Order rack and left. I asked, as a restaurant, is it not your responsibility to verify who can come to the restaurant and pick up paid for food? She gets her general manager, who was absolutely unprofessional and probably the worst human being I've spoken to. They tell me it's "out of their hands" after they make it. They said they cannot remake it, but then says in the next breath that they can remake it? I asked what am I supposed to eat, air? It's not my fault you let a driver pick up the wrong order. How about instead of putting the online order rack by the door, you put it by the cashier because this could've been completely avoided. Needless to say, there's two hungry people in Savannah today. Go to...

By far the WORST MOES visit I've ever had, and I've been a VERY loyal MOES customer for years. The girl who was working grill never asked if I wanted any additional toppings on my quesadilla before throwing it on the grill and cutting it up, instead was busy talking about my shirt. I asked her twice for pico de gallo and she didn't respond or acknowledge my request. Secondly, when my wife asked for a side of pico and queso, the cashier have her attitude saying she didn't ask at the beginning of the line so she had to wait. Never once have we had to ask for queso at the beginning of the line. She told the young man that forget it because we have already been waiting for 15 minutes to order. We understand it was Mother's Day, but there was absolutely no reason for there only being 4 people in front of us to wait that long. Finally, there was no greeting when we walked in the door. MOES is known for "yelling" welcome to MOES, and we didn't receive that greeting that we expected and anticipated. We paid $18 for terrible customer service, not the food I paid for that I could have received better service at CHIPOLTE or even Taco Bell across the street, and a filthy restaurant. We will NEVER go to this location again, if we decide to even visit MOES again. We have never been treated poorly or waited as long...