Dierks Bentley's Whiskey Row — Restaurant in Scottsdale

We left in tears. This was how it started... We had a reservation for 7:30. Upon arrival the line outside to get in was long- we asked the employee out front and he pointed to the back of the line. Finally- I went up to the roped area and explained we had a reservation and the men let us in. After getting seated we all ordered drinks and appetizers-before the drinks came out our waitress came over to take our orders- we needed a moment to look at the menu as we were a large party of 10. The waitress said, with a smile, no problem I’ll be back in a few minutes. About 45 seconds later a man came up to our table and very assertively explained to us that 1. We were already late showing up for our reservation and 2. The kitchen closes at 8 and if we don’t get our order in when our waitress comes back over we won’t be eating... We ordered our meals and continued ordering drinks. We were having a wonderful evening, drinking, visiting, and soaking in the atmosphere. The same man as previously mentioned came to the table on my side and said right in my face that we were taking too long eating and needed to hurry and leave because the table was booked for 9:00. ( why would you book a party of ten for one hour and a half anyway?) I tried explaining to the man that we were still eating and he began getting louder and louder. I’m not sure why he was hovering above my head and yelling - but I did ask him to calm down, take a step back and we could speak about the problem rationally- I said that everyone at the table was working professionals and that we would like to stay and get dessert and finish our meals - he just continued yelling at me. My friend next to me saw the situation and began to try and see what she could do and he just kept telling us we were leaving. I was so frustrated and insulted. I then told the man that I felt like he was harassing me and he smiled and began to laugh. (This was when my dear sweet friend became tearful) Our table was cleared, my Mac and cheese taken away, and my drink gone. This very mean man then went around the table and handed the check to a male member of our group to settle up. I believe that I was treated poorly because I of my gender. I believe that this mans tone, volume, demeanor, and the fact that he was standing over me were harassment. If this man would have chosen kindness over arrogance in explaining the situation we would have gladly paid a bottle fee for the table- and easily would have spent a few thousand dollars in drinks. (did I mention we were surrounded by empty tables the entire time?) We, as a group of professionals, travel to Arizona frequently and will not go back to this establishment in the future. I hope the mean man reads this review and feels sad that he made two nice middle- aged moms cry. I’m going to go back to my classroom on Monday and I’m going to share in our Weekly News how important it is to have communication skills, greet people with a smile, look people in the eye when speaking, listen, and most importantly treat others how you wish to be treated. I’m also sending this review to Dirks Bentley via mail and by social media so he can be made aware of how is businesses are being managed and his name represented. I have two reasons for sharing this review- if you are still reading it- I hope that this mean man, Rudy, seriously reflects upon his behavior and asks himself if he is happy at his job. Having a job is a privilege not a right and I hope that he finds something that shifts his negativity - because he needs an old fashioned “attitude adjustment”

I would like to be refunded for my meal and drink that was taken away I don’t think we should have to pay for what took...

I am writing in regards to our most recent visit to your establishment on Feb. 2, 2019. We travel to Scottsdale every year as a group, and always make it a point to visit (out of our way) Whiskey Row because of the fun atmosphere. We even made reservations months prior for a table of 10 at 7:30pm. Upon arrival, we were greeted rudely saying we needed to wait in the “back of the line”, and only after questioning as to why since we have a reservation would we need to wait in the line to get in, did the security reluctantly let us through. Upon sitting at our table, we all quickly ordered a round of drinks and requested menus for dinner. Only then did the supposed general manager, Rudy, come over and rudely and abruptly tell us that the kitchen was closing at 8:00 and we better hurry and get in our food order. Basically seemingly annoyed we were even there. I might add, that there were no other parties sitting in the large tables on either side of us. While waiting for our meals, we continued ordering drinks. Once our food finally came, Rudy once again made his appearance. He approached the side of the table where the ladies in our party were sitting. And he told us we “need to hurry” since another party had reserved our table for 9:00. In no way were we ever informed upon making the reservation that there was any kind of time limit for reserving the table. I don’t feel that 1 1/2 hours is enough time for us to order drinks, order food, wait for our food, and then proceed to eat our food for a party of 10. Again, Rudy’s demeanor was very contemptuous, and condescending to us women at the table when we tried to argue our point. The way he spoke to us was unlike any treatment I have ever received from anyone, let alone a manager in the service industry. He made 2 of my friends actually cry by his arrogant, self important, and downright patronizing attitude toward us. He then proceeded to tell the waitress to take our food and drinks away (which I might add, we were not even finished with yet). I find it so ironic that he cowardly neglected to talk the men in our group who were busy in conversation as to what his intent was even though he clearly knew they were paying the bill and actually did walk over to them to collect the payment once our half eaten food was taken away. On our way out, the security guard that was standing by our table even apologized since he heard the way he was speaking to us. Not that this should matter, but we are not a bunch of rowdy college kids that just happened to drunkedly come in——we are all professional adults that included doctors, teachers, and owners of companies who spent a lot of money with you. I read that the CEO of your company, Ryan Hibbert, said “Hospitality has always been in my blood”, and he enjoys “giving visitors a place where they feel like they belong and they love what they are experiencing”. Well he definitely missed the mark here at Whiskey Row by hiring employees like Rudy. We will never set foot in a Whiskey Row again if this is how the company is run! And not only that, but I will be forwarding this review on to the corporate offices of RHG Riot Hospitality Group and will be telling everyone I know about this...

Full disclosure: Written by a 20 year hospitality veteran, owner of two bars. Party of two, one male one female 25/37 yrs old. Arrived at around 8:00 for dinner and a few pints on a Wednesday night.

First...things we liked: -the prices are very reasonable, especially for a celebrity branded venue. -the room is glorious. Really, really great. Kudos to whoever designed this one.

Now...why it sucked so, so, so badly: -If you're gonna say y'all, and have pictures of trucks and wear Daisy Dukes, you have to actually PRACTICE Southern Hospitality! Sitting at the bar the loooong wait for acknowledgement (much less a beer) from bartenders, the longer wait to order food, and the eye contact avoidance of the barbacks meant the total lack of any hospitality, much less the expected Southern charm. -The food was delicious, but absolutely tiny...and this is from a guy that ordered a salad. If you order a salad and you're disappointed, the kitchen has failed. This is also the only time that a steak salad has ever had more steak than salad. Someone get these guys a calculator...and a bigger plate with more lettuce. The lettuce is the cheap stuff! -Putting the band on a platform over the bar seems like a great idea. Turns out, it's not. I'm as surprised as you are. Check it out. It's bad. -every guy that works in the place has come straight from arm day. Seriously guys. Maybe do some cardio or something. And stop rolling up your sleeves, we're all impressed. But seriously, if the people that are responsible for the safety and security in your establishment all look and act like they want to punch you in the face, you've failed. You're big, you're strong but the real trick to your job is making people feel welcome and safe...and you've failed epically. -when all this is said and done, please don't suggest a 18%, 21% or 25% on the bill. Come on....seriously. Seriously?

I had really high hopes because I love the many, many cliches that make country music, the south and 'merica such an amazing place to tour around. I've been to Nashville, Memphis, Austin and many more. They're absolutely awesome! Next time I want that scene, I'll go back there. Next time I feel like an experience like I just had at Whiskey Row, I'll just hit the...