Domino's Pizza — Restaurant in Seattle

A delivery driver employed at the Taylor Ave address of Dominoes here in Seattle, WA, stole personal property from our apartment building. (A Halloween decoration.)

I drove down to the store front I assume the driver came from and the staff working there confirmed they knew the driver in the video footage we had on hand.

They informed me they would pass this information along to the GM and they would follow up with me. I provided a business card with my information.

I received a call later that day from the GM who said he would be speaking with the driver the following day when he arrived to work and would reach back out with details for returning the stolen item. He provided his email address. The GM then said quote: “thanks for being so cool about this. Had you wanted, we would have had to fire the driver.”

Two plus weeks later my item has still not been returned. I walked back into the store front and the GM was working and spoke with me. He said the delivery driver forgot the address of the building he stole from, and that he the GM, lost the business card I provided. So he had no way to contact me.

Even though we had been in contact via email when I sent him footage of the theft. I provided my address again, and asked the delivery driver to please return the item during business hours, Mon-Fri 8:30am-5:00pm to offer an apology.

I happened to see the decoration abandoned behind a post in front of our property after the thanksgiving holiday where anyone could have taken it a second time.

I checked our cameras, and the delivery driver dropped it off at 7:39pm Wednesday night. Not once during this entire process did any staff member at any time actually offer an apology.

I place no blame on the first staff member who spoke to me in person at the store. She clearly had never dealt with this sort of scenario, and I appreciated she took the time to listen to my request and confirm the delivery driver was from their store.

My problem rests with the delivery driver and the GM of this store. If this driver is stealing from our building, what’s stopping him from stealing from other customers?

The only reason I was able to track him down was from the giant dominoes logo on his pizza carrier bag in the camera footage. The GM of the store was very dismissive of this process. Not being able to contact me to request the address again was a flimsy excuse.

It would not have been that hard to search old emails containing video attachments to get back in contact with me. Regardless of the perceived value of an item, you do not steal from customers!

Had the GM called the driver and arranged a time for us both to meet at either the property or the store front to return the item, I would have been just fine with that. This drawn-out process has been absolutely ludicrous.

I forwarded a second complaint through Domino’s website and had a milk-toast form letter returned informing me this matter would be forwarded to the franchise store owner. It has been weeks since this email arrived, so at this point I think this store has decided to sweep the matter under the rug and continue to employ their thieving driver and lack-luster GM.

Beware when ordering delivery from this location, or your belongings may be...

I work for a small non-profit school in the area. We threw the students a pizza party before they headed off for winter break. I placed my order online, using the $5.99 coupon, the total being $291 and change. I had placed a similar order earlier in the week for a different cohort of students and had no issues. Today, shortly before my order was sent out for delivery, the store Manager, Lauren, left a voicemail stating that my card only processed about half of the order total and that I'd need to call back to pay the remainder before my pizzas could be delivered. I called immediately and was told that my card wouldn't approve the total, and that the amount leftover was $81 (It seemed odd that my card would approve a partial amount rather than just declining, but we were in a hurry and I didn't think much of it at the time), so I put that remainder on my boss's card. When the order was delivered, I was given 2 receipts and noticed that the full amount of $291 HAD in fact been charged to my card as well as an additional $81. As soon as I realized this, I called the store back and was told that my order total was $372, which was not true (again, per my email receipt from Dominos.com). The manager argued with me, saying that the price I was given in my online order receipt was not valid in Seattle (again, I ordered earlier in the week and didn't have any issues then). I ended up calling corporate, who gave me the franchise owner's name and phone number, I'm now waiting for a call from him. It's too bad, we've placed multiple large orders with their store (don't worry, we tipped nearly $40 each time, which is 15%, the max that the school will approve for a tip) in the past. This will be the last time we order...

UPDATED: I cannot believe orders now cannot be delivered over $30 cash! Apparently now, orders over $30 can only be paid with a card. Here's the deal. If Im walking past Pagliacci to put the cash in my online expenditure-designated debit account, Im just going to get pizza from them. So, you lose my weekly or so $40- $45 order including my tip to your delivery agent. Unfortunately, you also lose my previously stated review below. I am hoping that Bri's terseness on the phone, easily mistaken for complete rudeness, stemmed from her inability to rectify the problem for a complete lack of resources provided by management to address the policy change. As she had previously addressed the situation with her manager and moments later claimed the store manager as being unavailable, I can only assume that she lied to me on behalf of the manager; which is wholely unacceptable of both their positions. I sincerely hope that this location goes through a DRASTIC course of retraining in customer service; as it is clear neither the store manager; nor her assistant manager is skilled or fit for conflict resolution in such matters.

The only employees worth their merit are the cooks who make a consistent enough product to warrant my regular, often weekly, orders over the span of the past 3 years and the delivery personnel; who have truly served the concerns of this location and have developed a personable working relationship with this customer.

For reference, this is why I previously hit 5 stars; as it was true until now:

"You know, I've never once had a problem with this place. Always what I ordered. Always fast. Always good. As pizza goes here in Seattle?...