Great State Burger — Restaurant in Seattle

The cleanliness of the establishment was severely lacking, with dirty tables and bathrooms. The understaffing situation resulted in the cashier also having to fulfill the role of the cook, leading to a delay in receiving my order. Despite the extended wait time of 32 minutes, the burger I received was subpar in both size and quality. It was significantly smaller than expected, consisting of a single patty with a single slice of cheese, despite my request for additional toppings that were not included. I ordered extra cheese, onions, and mayonnaise on my burger. Unfortunately, when I received it, the patty was extremely small and covered in ketchup, pickles, and an unmelted piece of cheese. It was the most unappetizing burger I have ever seen, especially considering the $70 price tag. We ordered two combos, one with a triple cheeseburger and the other with a single cheeseburger. We also ordered a pup dog and a small milkshake. When we received our order, none of the food was prepared correctly, and it was all quite disappointing. My burger was undercooked and shriveled. The other combo lacked the special toppings as well. I am unsure of the state in which this burger was created, but it is disrespectful to burger enthusiasts in Washington. The service did not justify the price. Although they remade my burger, I was still disappointed. We will not return after this experience. I considered requesting a refund, as the staff was already embarrassed by the number of customers who were upset about being turned away from a restaurant that did not have locked doors. The environment was noisy and unclean. We will not...

One of the filthiest restaurants that I've ever seen. Floors, tables, chairs, everything was covered in leftover garbage and spilled ketchup. It was an episode of "kitchen nightmares" in real life. I don't know if I just happened to be there on a bad day, it does happen. Employees call in sick or don't show up, it gets really busy and nobody can keep up. I've learned not to jump to conclusions from just one experience. Still, yes, the burgers were small. The special sauce was not at all special. Everything was 100% meh. It was all ultra processed, bottom dollar quality. I've had better food at a public school cafeteria. The food actually made me a little sick to my stomach afterwards, as well as everyone that dined with me. The employees were very nice and accommodating but there was a measurable amount of "I really don't care about this job". The food quality is a good barometer for payroll quality. Making a profit in the restaurant business is next to impossible but some sacrifices should only go so far before it becomes detrimental to employee's quality of life. Too many mega conglomerates fool citizens into thinking they're offering better prices but the greater impact is the degradation of ordinary citizens lives and incomes. This company is clearly following that business model. If it's low quality, cheap and convenient, run as far away as you can. The money you save will end up being taken from you anyway. Somebody is raking in money and keeping it all to themselves. Buy higher quality, pay more and stay with smaller companies. Franchises should be out of the question. It hurts you more...

Very disappointed. On a recent trip to Seattle my family and I stopped in for lunch. We were excited to see that the restaurant featured all WA State products, and we prefer to support local. They just failed in just about every way possible after that. I understand that buying local costs more but the sizes of everything but the corndogs was underwhelming to the point of feeling like we were being ripped off. Small burgers, small fries, etc. All perfectly acceptable compromises IF proper expectations had been set. State on the menu the pitiful size of your sandwiches. Train your employees to know how big the serving of fries is. Maybe market yourself as a low calorie alternative. Aside from poor choices made by management, there was an execution error on everything but the fries.

The burgers were overcooked.

The corndogs were overcooked on the outside and raw in the middle.

One corndog had 2 hairs in it.

If your burgers are charcoal briquettes by design, state it on the menu. Same goes for the corndogs.

We paid a pretty penny for what amounted to 4 meals and don't feel like we received that much food in return. What we did get, was disappointing. I can't imagine we will...