Leonardo's Pizza — Restaurant in South Burlington

This pizza place was right down the street from our hotel so we figured we'd walk there rather than taking the car since it was close. We get there for a nice sit-down dinner after a long drive to discover it's a take-out only place. And they put a table in the doorway so you can't walk into the building; the staff comes to the door and takes your order while you stand outside. SMART! In these Covid-19 times, this is the right way to do it, we applaud them. And the lady who took our order was really friendly and talked to us a bit after taking our order since we're out-of-towners on vacation. She gave us some advice on neat things to see and do in the nearby area. Although when she found out we were from Wisconsin, she did ask, "So why are you here? Don't Wisconsin and Vermont pretty much look alike?" We told her Vermont is MUCH prettier! Although the city of South Burlington apparently doesn't believe in putting in sidewalks, which made for an interesting walk along the very busy street to get to the pizza shop. Maybe they're trying to be cosmopolitan, like Rome, Italy, which also doesn't believe in sidewalks and you take your life in your hands every time you try to cross the street. Anyway, we ordered the Vegetarian Works pizza, half with no cheese to accommodate our vegan/vegetarian thang. Really, really good pizza! Highly...

We ordered a pizza recently from there as they sent "free" coupons to our new address as we bought e new house in the area. We ordered this pizza at 5:11pm. At approximately 6:40 we called to get an update. They stated it was delivered to the wrong address. This is after we stated our current address "mind you that they sent the coupons to". When calling them back he was extremely rude, hung up the phone, after stating it would be another hour and offered nothing further. I like to tip well, so the delivery person will reep the benefits of that. But if you don't want to give out free pizza, then don't give out the vouchers. Clearly your annoynedness was evident on the phone.

It is now 8:05 and still no pizza. It's very disappointing as we moved here to south Burlington and they wanted our business by trying them out. After reading others reviews and the lack of service and pizza, we will not be ordering from them in the future. I actually ordered dominoes and they have come and gone because I was worried to eat there food after calling in. Busy or not, it's your customers who support you, so do better.

In addition, your response is having a manager respond, when it seems the manager...

Last couple of times I’ve gotten pizza from here have been disappointing. Used to be the best pizza to pick up in South Burlington, but it seems super inconsistent these days. Sometimes, their food is amazing; Other times pizzas are inconsistently cooked, contain weird ratios of ingredients, or improper cooking of ingredients (ex: putting basil on before cooking so the basil comes out burned). Really sad and hope things get better because the pizza when it’s good is delicious, and I appreciate the vegetarian options offered.

*Update March 2025: had a very disappointing experience this past Friday where we ordered a roasted reds redemption thin crust pizza without caramelized onions. What we received was a sloppy pizza that was extremely undercooked in the middle to the point it was stuck to the box and the crust itself was very uneven throughout. Tried a slice that seemed mostly cooked and it contained enough onions it ruined the entire pizza as that was all I could taste. Very unhappy about this. We ordered 2 other pizzas that came out great but was very upset as this was the pizza I ordered for myself and it went straight into the waste bin as it wasn’t...