Kwality Ice Cream — Restaurant in Sugar Land

This place used to be good but after today’s experience, never coming back. No more indoor chairs. The only seating available is outdoors and the tables are all extremely dirty. As soon as you walk in, your shoes start sticking to the floor. There is no line, everyone just mobs up to the counter. The workers don’t even finish up with their first customers and already move on to the next. I asked for napkins, none. Just use your dirty hands to take some off the towel rack which isn’t even secured. When your ice cream is melting because you have to sit outside, it’s nice to just have normal napkins to help clean up the mess. The payment system has stains and residue from previous customers which you have to touch to sign etc etc. I told the girl and she just said sorry but still didn’t wipe it before or even after I left. The point is, if the front of the ice cream shop is this unkept where customer experience should be a priority, I don’t even want to imagine what the kitchen is like. 2 stars only for the ferrero...

I visited during the pandemic. They are very conscious about the guidelines. There were a couple of customers who decided to sit inside the restaurant & the worker behind the counter explained that they didn't allow that. That doesn't mean much, but I enjoyed that effort on the workers part.

There isn't much to talk about. They serve ice cream. They have maybe 18-24 flavors. You can have it in a cup or cone. There are different flavored cones to choose from. When I went, there wasn't an option for fancy ice cream sandwiches. "They don't do that fancy stuff anymore"is what the gentleman helping me told me.

They facilities are quaint. If you were allowed to dine in, it could become packed rather quickly. Everything was clean & neat and service was quick, friendly, and accommodating.

I'd recommend it for a quick snack, a date meet up, or just because.

Price points aren't too bad. They do serve a variety of ice cream dishes I've never heard of, but I kept my order simple. If I'm ever in the area again, I'll give it...

Horrible experience here. The owner kicked us out in the cold because there was a max of three people allowed in the store. This was fine but then as more people walked into the store he did not acknowledge that we were there first while also not asking other customers to wait outside like we were asked to. We asked him if we could go first considering we were there before four other guests. He told us yes. Then one of the other guests said they were there before us which was NOT correct. The guest then started cursing at us and the owner did NOT acknowledge that we were there first and still offered the rude guest to come before us. All the while he allowed the guest to continue cursing at us knowing we were there first and could have easily stopped the situation. Horrible owner. Horrible experience,never going back for...