Burger King — Restaurant in Summit Township

Why, do you ask, did I give this store a one star rating today especially after the flawless history in the past of service and quality they've given me and others I've gone here with? Well, it's simple, yet more complex and will take some time to explain. Have you ever seen a grown man cry? Well, today I was that grown man because I'm disabled and the Burger King I went to decided to close their lobby for some unknown, undisclosed reason and I had already ordered through the drive thru on the app so my food was already paid for. I was driving a box truck this particular day, with no possible foreknowledge of the clearance I'd have to consider so I had to get out of my truck to go to the side and signal someone to come check on me to see why I parked my truck and was waiting. I had motioned that I needed someone to at least acknowledge me. This next part is my error and in no way their fault although in the moment, it seemed like it. I called or at least I thought I had called the correct Burger King to let them know that I was the one outside and that my order needed to be fulfilled. I'd ordered at 10:04 PM and was waiting in the chilly spring air right outside trying to let them know that I was just merely waiting. It took them a nearly 15 minutes to even ask what my deal was through the doors and from afar and in that time frame, an employee had been let out the side door I'd been waiting at. So there was an opportunity to ask what was going on. Keep in mind at this time, I'd already called what I'd thought to be the correct store twice in that ten minute period and thought that they knew why I was waiting for my food. It even appeared that they were ready to bring my order to me as I'd made arrangements with a manager to be outside. Well, here's where the story gets interesting. After the girl loudly asks the other girl what she thought my deal was while I was patiently waiting, I'd realized that something had gone wrong with the communication but instead of them trying to bridge it, they proceeded to ignore me for another 10 minutes. I finally took a chance and took it on myself to put myself in danger by going as a pedestrian in the drive thru to find out what was happening. I had to wait behind a line of cars as I'd patiently waited previous to that and had seen dozens of people already receive their food as I was confused, cold and had just had chest pains at the last place I was at so in no mood to be toyed with. I was sad and achy and I'm disabled so this is already unfair. Chronic pain disabled not wheelchair but still. And I'm almost 40. I'm too old to be running around doing stuff like this. Anyway, back to the story. I get to the speaker and ask what took so long and tell them my order number, I explain myself briefly and they tell me that there was no communication between a manager and them about me waiting for my order on the side so I am like okay can I still wait outside or do I just walk up to the window when my food is ready. I'm told to walk up to the window. So I'm still waiting between cars in the drive thru and still trying to stay warm as my body is getting colder and I'm still sore, angry and frustrated. I finally get to the window and get my order after nearly a half hour. I'm sore, dejected and on the edge of tears. I tell the woman at the window holding back visible tears that I'm frustrated at how they handled the whole thing and was met with just a very nonchalant, uncaring, like I was just following the rules kind of response. And I'm looking at her, as someone who's previously worked in customer service fast food and retail for 20 years and just knowing that she's not delivering the level of service that one would expect especially in a circumstance as convoluted as the one I'd gotten into tonight. She offered no remorse, no apology, nothing. Like I'd not even just gone through it and that she couldn't care less. Anyway, tangent aside, I picked up my food and walked back to my truck sad and dejected and had no idea why I'd just calmly yet somberly accepted my...

Visited on Sunday September 17th. Was a group of 7. We ordered breakfast, the one sandwich was not made with the correct ingredients. The manager on duty was not professional at all. As she screamed that she had to take all of the breakfast items back out to make this order correct. She was flinging her arms in the air and yelling at us as she told me breakfast was over as it was 10:32. I asked her politely to please fix the issue. She remade my breakfast sandwich. When i opened the sandwich it was cold, not warm at all. This was a disapointment as i was already inconvenienced at the first fullfillment of my order because it was the incorrect item. I asked if something could be done because i wanted a warm sandwich. She then started screaming and yelling. While the other workers were apologizing for her actions. Crystal remade my sandwich as it took 18 minutes for her to complete. She never apologized for her actions or inconvience she caused me. Fast food workers are human. They do make mistakes, altho it is important to be able to apologize for mistakes. Crystal needs to work on her politness, understanding, and learn what customer service is. I will also be completing a survey on the bkexperience website. This restaurant needs to rethink...

This was on 6:40pm 10/01/2021. My boyfriend and I went through drive thru and ordered a number 9 and another sandwich and an ice cream Sunday. I know this may sound trvial but they forgot my Sunday so I decided to just go into the store instead of going through drive thru again. I was standing at locked doors where an older blonde and and a girl with dark long hair continued to ignore me. I wasn't upset so I kindly knocked on the door where they preceded to tell me quite rudely that I need to use the drive thru. They did not let me speak or even hear what I had to say they both kept twisting their finger in the air saying driving thru and kept rolling their eyes. I am not a perosn that EVER gets upset. I said no they just forgot my Sunday. And they did the same actions. I then said I want my money back and they continued to do the same action. I understand dinner rush, but I am appalled. I literally went back into car and cried because they were so rude. I will not be returning to this burger King EVER again, which I frequent often. I will also be contacting corporate. I would have been fine if they...