Firehouse Subs Temecula Promenade — Restaurant in Temecula

Came for lunch, AFTER a very unenthused worker takes my payment, she informs me it will take 20 minutes plus for my sandwich. I asked for a refund because I am on lunch, not a play date to wait 20 mins plus for a meatball sandwich. Requesting a refund was clearly was a problem for her manager ( she was visibly upset/rude attitude). I was polite the entire time, the fact they ask for payment and get fully done before informing you that they are taking care of phone orders first and will be 20 mins plus- is deceptive and shady. Not cool I avoid this location everytime now as this is a a constant. You can tell this is not a legit firehouse. The “manager” was rude as she huffed n puffed her way to do refund while Saying absolutely nothing, not a sorry or anything just glaring. I’ve never seen someone so rude while I was nothing but kind and polite the entire time. Go elsewhere this...

Careful going here when it’s later than the dinner rush. Wife and I ordered two sandwiches around 8pm. Walked in and literally had to wait close to 7 minutes before I had to speak, loudly, and o get my food. Dude didn’t greet me, didn’t say a single word except for a very ungrateful “have a good day” after I got my food in hand. It was so much that I had to actually tell him that I was sorry for interrupting him, which I don’t do. I understand customer service can be hell but is it too much to just “hey how’s it going” attitude? Anyways, we get home only to find out the edits that wife AND me didn’t get our edits when we paid for them. Just be careful and order in store and watch them make it, or just avoid it. I personally will not go back...

OMG prices, $2 more per sandwich than any other Firehouse I have visited (I am from FL). The Large Smokehouse (that I used points to buy) was light on meat, absent lettuce and tomato, and the bread was cracking (dry and hard). They also had run out of some meats, and Sweet Tea. Though it was more likely the employees (nearing the end of shift) didn’t want to Slice/Prep the meat or make more tea. I also listened to two female employees, one on the clock, having a conversation (gossiping) about other women and their periods. Not that people can’t have the freedom of free speech, and talk about real issues; but people are eating. And this directly reaffirms my thought that you just didn’t have the work ethic to make sweet tea or...