Dunkin' — Restaurant in Titusville

Avoid this place at ALL COSTS!! The woman behind the counter was SO RUDE. The guy in front of me was shorted one donut & the woman behind the counter (WBC) pretty much yelled at him because he asked for the missing donut. I ordered one large latte & a small matcha. While waiting for my drink I heard the WBC yelling that she was out of large “cold cups”. I didn’t realize she was yelling at me. I mistakenly thought she was yelling at her be coworker. They only had medium/sm. I asked for a refund. She stated they don’t do refunds. Then she said she could put the cold latte in a “hot” cup I accepted it that way. Then I remind her I need a glazed donut & across the counter w/ her back to me she yells she “don’t have any glazed donuts”. I just took anything (I should hav taken a picture of what I got… weirdest donut ever). Then she hands me the matcha which Definitely does not look right. I question it & she takes the cup back & has to RE-MAKE IT! By now I’ve been inside the building 15 mins & hubby is getting concerned. I FINALLY leave give my husband his drink , he takes one sip & asks what the heck I ordered? I try his drink & IDK what is in the “hot” cup but it’s undrinkable!!! Tasted like chemicals & hardly any coffee…more like soapy water. If I wasn’t so mad about spending almost $12 for 2 drinks (one of which was undrinkable) & a donut I would have laughed out loud at how stupid the thing was. It was a dumpster fire in that place. No coffee is worth that! The poor woman after me had it just as bad and she was also yelled at about her order. Now I’m going to be a lot more selective about which Dunkin’s I go to. Stay away from the Titusville...

Ordered one donut and stuffed bagel bites via kiosk while my husband pumped gas outside. After paying I was told that they were out of the donut my husband wanted. I described the donut just to make sure they didn’t have it, The VERY RUDE red haired girl behind the counter patronized me and sarcastically asked if I wanted something different, I politely said no, because that’s really the only thing from Dunkin’ that he likes, she asked again why I can’t just pick some other kind and I (once again) explained that my husband only likes the one kind and not to worry. I reluctantly asked if she wouldn’t mind just canceling my order because I didn’t want to return to the car with food for just me and not my husband. She ONCE again rudely said “so you don’t want these bagel bites we just made for you?!” And I politely apologized and said no thank you and simply asked for a refund for my $4.30 transaction….. she SNATCHED my debit card and with an attitude went over to the computer to complete the refund before slapping it back in my hand. She seriously needs an attitude adjustment or to find a job that isn’t in customer service. To treat someone the way she treated me was uncalled for. I work in the service industry so I was extremely apologetic and felt awkward to have to ask her to refund the transaction in the first place.people make mistakes, things happen. But her attitude made me never want to return to this...

I only gave a star so I could leave a review I work in Titusville and the first time I used this location the girl in the drive thru had a attitude and rolled her eyes at me all I did was ask for ice water with what I purchased I charged it to the game because everyone has bad days so maybe she had a rough morning well the next time I came they didn’t have any of the donuts I asked for by 1030 am on a Wednesday 😒 your right off the hwy you should make a little extra so you don’t run out by mid afternoon I’m just saying then the next time I went they put regular sausage after I asked for turkey I’m Muslim so I do not eat pork products got all the way to work before I saw that it wasn’t turkey sausage now today I placed a order with door dash and my frozen coffee was almost completely melted my bagel sandwich was burnt and once again you all where out of all the donuts I asked for not to mention they where all thrown in a bag instead of put in a half dozen box like for real?!!I unfortunately will now have to go out of my way to go to the location on us1 because this store on 50 can’t get its act together do better hwy 50...