Board & Brew - Torrance — Restaurant in Torrance

One star mostly for horribly rude service that expects to be tipped when as soon as you order and pay at the register! Big tip cup out, too for a fast food take out?

Anyway, I came in to see the menu as I’d never been there before. I was blocked from seeing the wall and counter menu as there was a very tall man standing there chatting with the cashier. No biggie, I just left and went next door to see the menu at the kebab restaurant. I wasn’t in the mood for what they had so….

I figured I’d given the tall man enough time to order. No. He was still chatting away with the cashier. No biggie, this time …

I walked to the other side of the counter where there was another menu taped down, a register and a woman doing something on the register, like taking readings. I decided I’d try their grilled club sandwich. Saddened to find no fries or chips, I ordered the potato salad. I asked the woman on the register if she could take my order. Did I want a beer? No. I want food.

She walked over to the other register where the two were chatting, to use that register. . I followed over and waited to have room so the man would move to his left. Turns out it was all just a ling flirt going on and he left after I was done ordering and getting my water at the fountain. I then sat outside as music was a bit loud inside v

The order took about ten minutes to come. I think it was the same young girl in the long flirt that delivered it. I thought she asked me if I had a fork which I said no but I’d like one. She said there’s a spoon which should be fine for the potato salad but if I want a fork I could have one.

I opened the potato salad to see if I was fine with a spoon and took a mouthful. Yuck! It was loaded with SUGAR! I said, “they put sugar in this!” She said, “probably, I don’t know. I don’t make it”. I said “well, I can’t eat this”. She said, “well there’s nothing I can do about it” she turned to leave and I stopped her “well, someone can”. She told me there was no manager and the other two woman there couldn’t do anything. She would tell them if I want but they won’t care.

I said someone is in charge and I would like to talk to them. She said she’ll tell them but doubts they’ll care or come over.

I was appalled! I worked in restaurants and customer service for decades. I cannot believe how my concern/complaint was being handled. Good thing I didn’t tip beforehand! Rude and ignorant is what I call this kind of service. Nobody ever did come over.

I ate my sandwich which was good. Nothing greatly outstanding but good. The potato salad was not. I never heard of anyone putting sugar in it. If you need to serve it this way, notate it on the menu. Many people can’t have sugar. It simply don’t like it.

I will never come back here due to the very poor quality staff. The sandwich was not good enough to overlook this rude service experience.

I’m sorry, too, as I left in a hurry and fell and dropped the PS on the patio but don’t worry, I prepaid for it. I’m sure that young gal cleaned it up…. Not.

Owners, good help may be hard to find but you’ve gotta get rid of at least one of those on this evening and train all new ones in how to give proper service. Don’t expect anyone “knows” how to act and be polite.

Sunday, August 12, 2024...

I been going to these place for about 6 months and every time I go I get great customer service until today 11/29/2024 around 7:00pm I went my my mother . we were giving horrible customer service. We waited for our food for more than 30 mins while the workers were having a blast by the bar taking pictures and being very unprofessional . while our food was just sitting in the counter. I notice 4 officers coming in and the same young lady that took my order gave them good customer service . yet we still haven't received our food . I notice that one of the officers received his food less than 15 mins . That's when I got up and asked what was our status of our food . The coworkers had lost the food ticket and we didn't even received our receipt For the purchase of our food . There was a young man in the counter that he commented " o wow you guys were waiting for food I thought you ladies were just hanging out " at that point I was very upset but I never treated the workers rude all I said can I please have the status on my food . That's when I seen that our order was just sitting in the counter. The ladies still had the audacity to say have a good night after I told them why was their no communication or why did we wait for our food for more than 30 mins . I had no words and I was hella embarrassed I took that as they were making fun of me and they probably thought I wasn’t going to speak up . The restaurant Wasn't even busy for them to not notice we been waiting for our food . Maybe was the fact that I was not in my government uniform or the fact that we were 2 Latina woman . I never been treated like I was treated in that restaurant and I was so embarrassed cause it was my first time taking my mother trying to distract her from her brother passing away . I did call the restaurant when I got in my car cause I felt so embarrassed saying something there . I knew that how I was being treated wasn’t correct or the fact that they seem so careless. The worker automatically Knew they were at wrong and told me sorry but unfortunately at that time the store manager wasn't there so they took my information down and I just hope the manager gives me a call cause that was very rude and I truly didn't appreciate how I was treated. I look forward on speaking to the manager . I don't even want my money back the sandwich there are very delicious and it won’t be my last time going I will want the manager to just remind his/her employees that what happened today could've been avoided . I understand a job can be fun but the way these ladies were acting in the bar and taking pictures while my and my mothers food was just literally sitting in the counter and while we were waiting we were just watching how their behavior was. We order two chicken Baja one with no jalapenos. Their excuse was they couldn’t find the ticket order and had no idea that the sandwich that was sitting in the counters was our food . Once we got home our bread was very soggy that we had no option but to replace the bread we...

Growing up in San Diego, where Board & Brew is from I must’ve had it countless times growing up. In fact, my high school was just down the street from the Del Mar location, which was the very first location, and I would have that at least once a week during senior year of high school. I still love it just as much today and the flavors are honestly the same today as they were back then which is so refreshing and what makes B&B special. We stopped in today at this Torrance location, and I can say that the flavors are just as good as all the others, and it really brings back a lot of memories every single time I eat one of these sandwiches. The staff was very polite, our sandwiches were made quickly, and pricing is fair. There is also a ton of free parking right in front and they do have a small bar inside where you can sit and drink and eat as well. They also have indoor tables as well. I would say it’s one of my favorite sandwich places and I think it’s one of the best sandwiches in Los Angeles. I would highly recommend to anyone and I will continue going back. I’ve been a customer for decades and will...