The Kebab Shop — Restaurant in Torrance

I used to love this place and frequented a different location, however a recent experience at this store and the way the corporate management handled it really turned me off. Went for a quick bite around dinner time and the place was empty. There was no chicken on the vertical spits just an OLD tiny dried out lamb/beef loaf and a brand new one right next to it that was just sitting out, not being cooked. Both looked gross and looked unsafe to eat, so I got the chicken instead. When the food was ready it looked weird, wilted stale looking lettuce and onions that looked and smelled like they had been sitting out for a while. I took one bite of the chicken and immediately sent it back as it was lukewarm and well out of the safe temperature zone, didn't want to take the chance of getting sick. The texture was horrible too, very mushy and grainy, not what I expect "fresh" grilled chicken to taste like. The kitchen area didn't look clean either; there were numerous food scraps on the floor and the sauce station next to the soda machine was very messy with sauces spilled all over the counter. Having worked in restaurants before, I wanted to let the manager know just so they were aware. Instead of any offer to remake it or any apology, I was told "that's just how it is." Which is OK, if that's just how it is supposed to be then I don't want to eat...

I regret spending my money at this place with passion, if you genuinely enjoy mediterranean food, don’t come here, it’s expensive and does not taste good. I was very disappointed eating at this place, for starters, a single kebab skewer retails for $7, $1.79 per extra skewer on the combos. I paid $16 for a plate with 2 sides: saffron rice and fries. The saffron rice, comes barely seasoned and doesn’t even taste like saffron, it taste like straight up butter. Saffron rice is supposed to have a rich yellow color, but here? it’s barely even beige, let alone yellow, they wanna charge you for the saffron but don’t put it in your food. The fries come unseasoned, in a literal paper bag, and lukewarm, might I add. Though the staff was cordial and helpful (and the only reason why I am not giving this place 1 star), it took twenty minutes for them to make me a single plate of rice with a single chicken skewer on top of it and a bag of fries on a Tuesday night, so don’t come here for a quick take-out either. I live exactly 4 minutes from this place by car and by the time I got home and opened my food, no more than 10 minutes after it has been handed to me, and it’s lukewarm. Completely...

I went in excited to try this place since I love kebabs and saw it is new but man what a disappointing experience I had. My family and I walked in and no one came to take our order so we had to place it on the tablet, one of the workers came over and didn’t even ask us if we needed help ordering or if we were okay. Then after we placed the order on the kiosk, this white woman comes in and a female worker immediately comes and takes the other customers order. After the customer was done ordering I tell the female worker that no one offered to take our order so we had to order on the machine and instead of apologizing, the worker ignores me and she asks me with attitude if I need something. I told her no and to just give me the cups for the drinks I ordered. And then my mom went to ask her for a to go container and bag and she gave my mom attitude. The food was good but Im not ever coming back here because of the disgusting service. And this is how they treat customers when they’ve just opened the store, I can’t imagine how...