Tim Hortons — Restaurant in Town of Greece

Today I placed a order for a everything bagel, lightly toasted with extra cream cheese....simple right? WRONG! Originally I went through the drive through but I ended up going in because the bagel wasn't toasted and there was much of any cream cheese. When I first walked in I was ignored but I waited patiently. When someone came over they grabbed the person who made my food. She said it was toasted and handed me a container with cream cheese in it. I told her that I will just order another bagel bc just adding cream cheese won't fix the fact it was not toasted. So she made another bagel toasted and told me the container she gave me with cream cheese in it to use that and put my own on....it's not like they were busy..the place was dang near a ghost town.....and although I was frustrated I never yelled or screamed...So now I have paid for 2 bagels and I am told to do it myself..I have NEVER been treated like that at any time hortons. I have a tim Hortons near my home that are awesome and this interaction blew my mind. So I left and and I went to the ridge way location and I had the pleasure of being served by a man named Josh. I explained what happened and showed him the food that I was given. So AGAIN I gave my bagel order and Josh cashed me out and made my food the way I asked. ALSO MIND YOU THEY WERE SLAMMED AND STILL MADE ME EXACTLY WHAT I ORDERED. So after buying 3 bagels I finally got what I asked for. So who ever is running the Tim Hortons on ridge road please speak with your workers on how to treat customers because one bad apple can ruin a business and considering it's like 10ish in the morning you would think being on ridge Rd you would have a lot of business but you barely had a customer in the sitting area where as ridge way...

WOW! I am not even joking when I say this is THEE WORST drive thru experience of my life so far. It all started when I had the thought of going to tim Hortons. I now know that is where I went wrong to begin with as I usually go to Starbucks or dunkin but hey I wanted to give it a try. I get to the drive thru and the speaker barely works so I had a hard time ordering. I pull up to the window to complete my order and the guy proceeds to tell me his headset doesn't work, they were all out of carbonated drinks and they weren't serving sides besides donuts and chips. After paying I was told to pull forward to wait for my food. As there was nowhere to go (no other window) I parked near the corner only to wait 10 minutes and have another employee look at me crazy because of where I was standing. After waiting what felt like an eternity, I had to go inside and get my food only to get to my car and realize I had missing items. No problem, I go back inside and grab it ONLY to pull out of there and within two minutes, I take a bite of my sandwich and bite wax paper. So now I'm going back a 3rd time to return them their wax paper sandwich only to get to the counter and receive attitude because I didn't want to eat wax paper. Please don't waste your time coming to this location. You are better off starving yourself. At least you'll have your money, sanity and be...

I recently had an extremely disappointing experience at your Tim Hortons location. After receiving an incorrect sandwich order, I returned to have it corrected. Instead of a resolution, I was met with hostility and unprofessional behavior from the staff. The two employees, one of whom identified herself as the manager, not only refused to address the mistake but also resorted to yelling and using offensive language.

Furthermore, I was subjected to derogatory remarks, regarding my intelligence, and appearance, which made the situation highly uncomfortable. This level of service is unacceptable, and as the reviews show this issue is quite common and the only response is an automated bot telling you to contact them.

I hope Tim Hortons addresses this serious issue promptly to prevent such experiences...