Frisch's Big Boy — Restaurant in Union Township

Frisch's is a beloved local institution. When I moved here two years ago we saw that it was a Big Boy franchise, which had a different name where we grew up. The lore of people from here that eat and meet at Frisch's is cherished, and we have just gotten around to trying it out. We entered on a rainy afternoon for an early dinner/late lunch and were told by the cashier that someone would seat us in a moment, that there was only one server right now. We almost left at that point, but we were soon seated. The menu had the usual fast casual fare. We settled on burgers, the cheeseburger for my dining partner and the original Big Boy for me. We were asked if we wanted tartar sauce on the side for the burgers, but we declined. Apparently that's the norm. I ordered onion rings just to see how disappointed I'd be. They came in a generous portion, and were quite hot. While thick and crunchy at first, the batter was unappealing. Once they cooled off, they were inedible. The Big Boy is not that big, at least not as big as I remember. It was tangy and bready, and pretty average overall. Our server was very good, conscientious and perky. She took great care of us . During our meal we had to listen to some drama related loudly in the lobby (dare I say obnoxiously? Yes, I think I shall) obnoxiously. I now know all about why a certain employee quit and the reason it was the manager's fault. Bad form, ladies, bad form. That cost a star in the review, which was only redeemed by how pleasant our server was. I regret not getting her name, but she helped us land on a whole pie decision.

These, too, are locally beloved treats that are not as great as their reputation. Our experience here was just mediocre. Mediocrity has its place, but I don't like paying for mediocrity on any front. I hate to disparage a beloved local place, but I expected more from how people talk about it. I suspect they are relying on a past glory for...

We love Frisch’s however not this one! The worst experience I’ve ever had in any place. Started out with our server talking about a customer grabbing the Christmas lights on her shirt that were placed in very poor places. Next we ordered drinks. A cherry cola and root beer. Ended up getting a cherry root beer and a coke. The server remade after about 5 mins along with the gentleman next to us. She made his coke a cherry one so she brought us an “extra” cherry cuz it was our lucky day. We had placed our order when we ordered drinks. A simple fish sandwich platter with onion rings and slaw and a big boy with a cup of soup. I was told to go to bar and just get my soup so I could get a bowl. After eating our soup and cole slaw the server came back over with her book looking like she was either going to give us our check or take our already placed order. She played it off saying our food would be coming shortly. Then she disappeared for a while. I believe the order had never been placed. When we did finally see/hear her she was calling herself a fat a** and that she was hungry and wanted to go to Crackel Barrel. We did too at this point! After waiting an additional 20 mins she returned stating it again was coming. We demanded to know where our food was at! She went to check and we heard her yelling would you wanna tell them that? They are angry! We then decided to just leave. We were told they hold up was fries which we never even ordered. Called the Mgr to tell him the situation. Told him we would not be back and he asked if it was fair of us to judge them by her. Some nerve! Will never...

I WISH I COULD RATE NEGATIVE STARTS!!! so me and my friend and my friends mom went to frisch’s to get a chocolate shake, a mini hot fudge cake, and a cherry pie. the entire pie, right? well her mom asked for the whole pie PLUS extra whip cream. she had asked at the drive thru as we ordered. they had told her okay. well then we pull up to the window. we watch them make the hot fudge cake. he cuts in it in half. into a SMALL triangle, then proceeded to barely put any hot fudge on it, and a tiny quirt of whip cream. ( pictures below ) and then when we got the pie and mini hot fudge cake, her mom had said “hey i asked for extra whip cream can i please get some?” and he proceeded to give her a dirty look, scoff, and throw his hands in the air. he then gave her a tiny little sauce cup like half full of whip cream. as my friends mom is looking at it hes like “WHAT IS THAT STILL NOT ENOUGH FOR YOU” and scoffs again. she said “no, just put it in a cup or something” still being polite through all of this. i had yelled through the window “ITS YOUR FAULT DONT GET MAD AT HER” and the manager/ another worker then came out and said “dont worry we will get it to you” and then came back with one of the cups used for kids meals about 3/4’s of the way filled with whipped cream. keep in mind, we got a WHOLE PIE. who doesnt want whipped cream with their pie?? and i had yelled “0 STARS” and the manager looking dude came back and was like “when you go to google maps be sure to rate me 5 stars” like no im not going to give you 5 stars. i wish i could give you negative. i wish i knew the workers names....