ENTYSE — Restaurant in Virginia

Disappointing Lunch Experience at Entyse – Ritz-Carlton Tysons Corner

As someone who frequently dines out for business with associates who are well-versed in fine dining, I had high expectations for lunch at Entyse, located within the Ritz-Carlton Tysons Corner. Unfortunately, the experience left much to be desired and fell well short of the standards one would expect from a Ritz-Carlton property.

We had made reservations, anticipating a busy lunch hour. Upon arrival, the valet service was efficient and courteous, and the doorman even escorted us to the elevator—an impressive start. However, things quickly declined once we reached the restaurant.

Surprisingly, the dining room was not busy—only a few guests at the bar and some salespeople hosting clients. The first thing that caught my eye was the service cart being used to deliver and clear food—it was dented, dated, and gave a very worn-out impression. Sadly, this theme continued.

When I pulled in my chair at the table, part of the rail detached. I felt awkward and a bit embarrassed, but I quietly fixed it myself while my associate laughed it off. It was clear that the furniture was tired, scratched, and overdue for an update. This is not the type of upkeep I expect from a luxury establishment.

Service throughout the meal was cold and inattentive. Our server leaned against the wall much of the time and had to be flagged down just to refill our water. There was no warmth or hospitality—none of the attentiveness that usually defines Ritz-Carlton service.

We were given a couple of slices of toasted bread with salted butter—nothing remarkable. Both of us ordered the corn soup with lobster, which, to their credit, was excellent. Unfortunately, that was the high point of the meal.

While we were enjoying the soup, I noticed our entrees had already been brought out and were sitting unattended on a cart in the hallway near the server station. A few moments later, the server quickly cleared our plates and, within a minute, served the entrees that had clearly been sitting out. Not a great look.

We tried the rock shrimp served on a hotdog-style bun with fries and the chicken with roasted corn and potatoes. The shrimp was fine, but the presentation felt casual to the point of careless. The chicken was dry and stringy—simply not appetizing. I didn’t finish it.

Throughout the meal, the server never returned to check on us. I wanted a coffee, but she was standing near the hostess, again leaning against the wall and not paying attention. At that point, we simply asked for the check, paid, and left feeling underwhelmed and disappointed.

For a brand that prides itself on world-class service and experience, Entyse missed the mark. From the dated furnishings to the lackluster service and uneven food quality, it simply didn't live up to the Ritz-Carlton reputation.

My rating: 2...

Had dinner and breakfast as I was staying at the connected Ritz Carlton and it was a wonderful experience at this restaurant. For dinner service was very quick and friendly. I had the crab pad thai and this was really delicious. It is a bit pricy but it was worth it because of how much crab you get and how fresh the crab was. I do have to mention that since I had a nut allergy I avoided most of the desserts but the staff was super nice to offer me chocolate covered strawberries and a key lime type of dessert which was sooo good. Very nice for the waiter to offer it to me and well appreciated. For breakfast, we had the brownie pancakes and these were delicious as well. Quite a lot of brownie packed in with fruits and a scoop of ice cream. A very good meal. Overall, the restaurant is a little pricy but the atmosphere is great and the food is absolutely delicious. Would recommend stopping by here if you are...

have been here many many times alone, with friends, etc. this time I was here on a date (with someone who had never been), I boasted about how the food is always so fresh, and always consistent only to be brought the worst steak frites I’ve ever had. And I’m not being dramatic. The meat was INCREDIBLY tough (hockey puck), we gnawed off pieces of fat that we both had to spit into our napkins (gross!), additionally my “medium well” was a very well done, his “medium” was also very well done :/ I felt really bad that I brought him and likely will not be a back for a bit (pros: our server was lovely, didn’t get her name but she has helped me before and she’s always really pleasant, and the fries were good?) Disappointed to...