Panda Express — Restaurant in Visalia

Just the worst experience, do not visit this particular Panda. I could complain about the drive thru line, trash in the surrounding area, or lack of available food options in the early afternoon. But honestly none of this really bothered me until I experienced some of the worst customer service I have ever experienced.

To start, they had to physically take my phone through the drive thru window in order to scan the app. Not just barely in, but way in out of sight for nearly a full minute. I gave my card to pay, to similarly disconnected results, then I was given my food.

As I left the drive thru, I suddenly realized I didn't get my credit card back. So I parked and went inside. I can only describe my interaction inside the building as rude and dismissive. Initially not believed they could have forgotten to give my card back. Finally, the employee that orginally took my card got involved, and went to go get it - went where? I literally just left the drive thru. The other employee gave me the card saying only "here" without another word.

I wanted to give my feedback about all that happened, but couldn't find my receipt in the bag or anywhere. They also did not give me my receipt at all. I found a way to submit feedback without it, noting I was not given a receipt, and specifically which location I was at. The customer service rep that contacted me a week later, asked me to send a copy of my receipt so they could help me further. I gave up at this point.

Just go to another Panda in Visalia, we have plenty more, and any "issues" they might have, are nothing compared to my experience...

Hello my order number is 22106575188639744 at 9:03 pm 10/25/23 I order a bigger plate when eating I found multiple thin light brown almost blond hairs when pulling first one out was disgusted but continue to eat just to find multiple hairs later that was it for me threw it away contacted store location on Akers in Visalia was told they made a note of it and at my earliest convenience to come in and get another plate 2 days later go in and got questioned and refused a bigger plate 3 entrees and 1/2 sides said I can only get 2 items went home got recipe and was told manager was gone from store then aggressively questioned and givin attitude told I would need a picture of hair huh? During the time I was there I notice 5-6 employees not wearing hairnets was told two days Prior that all employees wear hair nets when I made complaint 10/25/23 after remaking plate they didn’t give me one of my entrees I would like this matter resolved properly how? Get orders rite and wear hair nets...

We placed our order at the drive thru and the young lady told us it was going to be about a 4 minute wait for the rice. We had no problem with that. We pulled around to the front as she asked. But then we were there for 12 minutes and my dad went inside and asked about our order. She said she got held up and she was just getting our order together right now. But another 5 minutes went by and a man came out and handed us the order and said sorry but when my dad went to ask about it, he stormed off. We just wanted a little better customer service. Not food being shoved toward us and walking away.

But the...