Domino's Pizza — Restaurant in Weston

Because of this Domino's I will NEVER EVER EVER order from Domino's pizza again!!!!! It was my sons Christmas party at school today. I volunteered to buy all the kids lunch. They eat at 10:30 am but for the pizza they extended their lunch time to 11:00 am. I went online at 10:04 am and placed an order for 11:00 am delivery. It was 10:45 am when I started tracking the order at 10:43 am it was still not being started. So I tried calling the store and no answer. It would just ring and ring and at one point I even got hung up on. I tried calling over 100 times and no luck. It was 12:08 when the teacher messaged me that the kids were hungry and still no pizza if I could try finding out about the pizza. I called corporate customer service and was # 15 in line to speak to someone. At this point I decided to go buy pizza elsewhere and hand deliver it to the kids. They didn't eat til 12:48. I just got a call that the pizza was delivered 2 hours and 16 minutes after the delivery time. Still no answer at the store. Unacceptable. This is for a Kindergarten class. I understand that sometimes things happen but at least a call for a heads up would be appreciated so that I could make other arrangements. Unacceptable. HORRIBLE. NEVER EVER AGAIN. Honestly it should be -10 stars.

Edit - So I finally got in contact with the store and the call was given to the "Manager Araceli" Horrible customer service. Actually told me that I should of ordered the pizza and picked up to deliver it myself to avoid this. They also advised me that when they get "to busy" they turn off their phones which in my opinion is unacceptable. If I was able to get through to them in the first place and they would of advised me of how "backed up they were" I would of cancelled my order right then and there and would of avoided all of this issue. I want a refund. I will never ever ever especially after my conversation with the "manager" order from Dominos again. Like I told her their reviews speak for themselves. She advised me that I should get my refund with in 3 days. If I don't I will be escalating this way higher because what happened to me today was extremely unacceptable and...

THIS WAS THE WORST THE FRIGGEN WORST. THE MANAGER BRANDON (IF THAT WAS HIS REAL NAME) LEFT ME ON HOLD,  I FINALLY HUNG UP AFTER 20 MINUTES.  CALLED BACK & THEY DID NOT ANSWER,  STILL LISTENING TO THE MESSAGE.  PLACED AN ORDER AT 6:18 ON LINE,  IT SAID 35 TO 45 MINUTES.  CALLED AT 7:10  THEY SAID IT LEFT.  CALLED BACKAT 7:28, SAID IT LEFT.  AT 7:40 THE KID SHOWS UP & SAID HE JUST NOW GOT THE ORDER & HE SHOWED ME THE 2 OTHER ORDERS HE HAD TO DELIVER.  THE MANAGER LIED,  THE KID THAT ANSWERED THE PHONE LIED.  I AM SO MAD AT THIS INCOMPETANT MANAGER, I REFUSED THE PIZZAS.  HE IS NOT FIT TO BE A MANAGER,  I AM GOING TO TELL EVERYONE TO SEE THAT THIS MANAGER IS PROPERLY TRAINED, REPREMANDED OR FIRED.  I WAS ON HOLD 20 MINUTES,  20 MINUTES, AND HUNG UP,  I CALLED BACK ASKED FOR THE MANAGER AND AM STILL ON HOLD RIGHT NOW OVER  10 MORE MINUTES,  THEY CAN SEE IT IS ME CALLING AND THEY ARE NOT ANSWERING, I CALLED FROM ANOTHER NUMBER AND THEY LEFT ME ON HOLD AGAIN WHEN I ASKED FOR THE MANAGER.  I AM GOING FULL SOCIAL MEDIA ON THIS RUDE MANAGER. THIS PERSON DOES NOT KNOW WHAT CUSTOMER SERVICE IS. HOW HE ENDED UP MANAGER IS BEYOND ME. I WAS A MANAGER OF A PIZZA PLACE FOR OVER 6 YEARS AND NEVER, NEVER ONCE TREATED A CUSTOMER IN THIS MANNER. TOTALLY AND COMPLETELY BAD BUSINESS, DISGUSTING. MANAGER WHATEVER YOUR REAL NAME IS, YOU SHOUKD BE ASHAMED OF YOURSELF, COWARD, HIDING NOT PICKING UP THE PHONE TO BE HONEST INSTEAD OF LYING AND JUST LEAVING ME THERE ON HOLD. I AM EXTREMELY PISSED AND WILL BE POSTING THIS...

I spoke to Steven who had the worst attitude I’ve ever heard from your company I asked for a manager because I used the app and it chose the store I’m not from here but it had my correct address but he said it two hours away and he’s canceling my order and hung up I called back and again the most apathetic attitude from a Dominos representative I ever experienced usually I have a wonderful experience and I enjoy your food very much. That’s why I chose Domino’s because it is a superior product with excellent customer service but today I’ve been treated in a way that I don’t think I’ll ever want to use Domino’s again. I asked to speak to the manager. Steven said he’s the manager I asked for the managers name because he said the other manager had stepped out for the daysaid he was the manager on duty. I asked for his name he would not tell me his name he hung up or put me on hold if you think this is the correct resolution to give me my money in four days then I’ll understand what type of company I’m dealing with and I won’t make that mistake again I’m very disappointed. I have hungry children here. We did nothing wrong and we were treated terribly for no reason there was other solutions. He could’ve called the store that was nearest to us, he could’ve even given me the number, nothing was offered but...