Chipotle Mexican Grill — Restaurant in Wichita Falls

Let's do some math: 1 medium size avocado, which yields between 100 g and 150 g. These cost, as of today 4/7/24, $0.58. I weighed the avocado i got at Chipotle today, on two orders of bowls, and as you can see on the pictures, they weighed at 80g. Even if we take the lower end of the yield of the avocado at a local grocery store of 100g, that still makes the avocado at Chipotle at least 4.6 X MORE EXPENSIVE. Part of the problem is that they're inexplicably using Silicone Cake Spatulas to dispense the avocado, which obviously makes half of what they scoop up stick to the spatula. Naturally, the servers are not trained to weigh the ingredients - just scoop and toss in, so there's a semblance of the topping, but not the actual amount that you're paying for - a whooping $2.70. When i ordered my food, the young lady making it tried to scoop a little avocado and she noticed that the spatula picked up almost nothing, and just pretended like nothing was wrong, until i made eye contact and told her if she could try to give me the right amount.

Chipotle: You need to standardize the amount of guacamole you are charging astronomically-high amounts of cash for. Until you do, you will not get higher than 2 stars. The food is not worth it.

For this mediocre food with overpriced ingredients, I'm expected to think that $28, for a meal for 2, is ok?

It isn't. Just because your stock has had a 307% stock increase in the last 5 years, doesn't mean that the public consensus is that you're not a vampiric company when it comes to prices.

The service was not good. The servers were not friendly. Just "here's your food. Pay us" type of service. The atmosphere is the same you find at any other chipotle. There's an outdoor seating patio.

If cost was about 150% lower, it could warrant up to 4 stars. Maybe up to 5 if the servers were trained to be friendly. But until then, the only reason for me to recommend this or any other Chipotle is if you really love the food.

EDIT: As you can see, the reply to this bad review was for someone (labeled as owner) to send me a link to the feedback website of the chipotle website. Which i contacted, and not only did they have no idea about it, because they were just the generic customer support people, but all they offered was a 50% coupon for my "inconvenience". This is the most impersonal way this could have been handled. No direct email from the manager, or a promise to change things at the restaurant and make things better, especially the portion size training. This cements my review to 2 stars, now and forever. Thanks Chipotle for letting us know you truly...

Visited this location multiple times in previous months, always seems to have one issue or another. Most of the time just out of stock on one thing or the next (forks, hot sauces, soda machine out of syrup) This visit was the motivation to write a formal review, as usually it's never enough to waste my time with. I got multiple orders, tacos, quesadilla, and a bowl. The Tacos had about as little ingredients on it you could possibly think of Including the Guacamole (which of course I paid extra for), Maybe an ounce of guacamole between 3 tacos? One Taco basically had 80% the ingredients, the other two were like eating an empty tortilla. The steak in the Tacos was cold enough It felt like it just came from the fridge... The Bowl was in the same boat, very little of every ingredient, enough so that when I opened the lid, I could see the bottom of the bowl. Lastly the Cheese Quesadilla.. I don't even know where to start, the fact that I was charged $9.65 for a tortilla and maybe half cup of cheese? (Making it cost .55 more than a chicken bowl which actually has sustenance to it). Basically, ate a toasted tortilla with a tiny pocket of half way melted cheese. Just very unacceptable all the way around, I would somewhat expect this if they were 30 people deep in line, but it was just myself and one other. I would say as a whole, the quality of the food was good, taste wise. Needs work on keeping temperatures once it leaves the grill and comes to the front line. Also work on putting your employees that care about quality on the front line...

I recently had an extremely disappointing experience at Chipotle that left me frustrated and dissatisfied. From the moment I walked in, the staff seemed uninterested and dismissive. Their lack of basic courtesy was evident, as they barely made eye contact and responded to simple questions with curt, impatient tones.

While ordering, I encountered a particularly rude staff member who seemed annoyed by any customization I requested, even though Chipotle is known for its customizable menu. Instead of offering assistance, they rushed me through my order, making me feel like an inconvenience rather than a valued customer.

The unfriendly demeanor didn't stop there. When I pointed out an error in my order, the staff member responded with visible annoyance rather than an apology, reluctantly correcting it without any acknowledgment of their mistake. This kind of behavior completely overshadowed the quality of the food, which is usually reliable.

Overall, the unpleasant attitude of the Chipotle staff ruined what should have been a quick, enjoyable meal. Customer service plays a crucial role in the dining experience, and unfortunately, this visit left a lasting negative impression. I hope management addresses these issues to improve the atmosphere and ensure better customer interactions...