First, I'll start by saying that you don't actually talk to anyone. You order on a kiosk, which I actually like. There are pictures of all the food items and drinks.
This brings in my only real issue with this place is that when browsing the drink selection, they have RedBull listed for $5, which mind you is overpriced but as expected for this type of establishment. I click on the image, and they are advertising a photo of a 12oz RedBull for $5. Steep, but for 12oz, I guess that's okay for the convenience. What's not okay is when I get a text saying my order is ready, only an 8.4oz RedBull is sitting there. False advertising, and mainly disappointing because it's not what I expected nor would I have paid that much for, and as well as nobody there to notice, im waiting there to talk to someone.
The food wasn't bad. I got a Beef Birria 'dilla and the Garlic Cheese Curds. The Birria has an interesting and distinctive taste to it, not bad but not as good as the ones I've had in Mexico(though to be expected), this would be a lot better if there was an option to have consome on the side to dip it in. Cheese curds were good, distinctively garlic.
The atmosphere is top notch, in my opinion. Outdoor seating galore, Riverside view and...
Read moreThis could have been a great choice except there is no service, but for a bartender. You order your own food at a kiosk, then they text you to pick your order up. That is fine, but the tip request on the payment terminal seems pointless. There is no server, so who am I tipping? I did tip the bartender; he was kind! My party had smash burgers and grilled chicken tenders and we were pleased with our choices. The venue is so cool, with live performances and views and lots of seating outside. Despite all of these benefits, we will NOT be returning. While we were eating, it started to sprinkle. It was fine, our table had an umbrella. The owner decided to send his employees out to tell patrons that the umbrellas needed to be folded in because he was concerned they would blow away. Ummmm…now my food has been paid for, we were planning to finish our meal and listen to music and we are told we have to sit in the rain. Obviously, the umbrellas are more important than customer service and that is sad. We felt badly for the employee, as he was doing exactly what he was told and I could hear him telling another worker that he didn’t want to look like the bad guy! Lesson learned, headed to The Keg and had...
Read moreI think it's ridiculous that you don't offer a sauce with an order of chicken tenders. You already have to order it on a kiosk. I never saw an option to get sauce. I've never been to any other restaurant in my entire life that you have to pay for a sauce for CHICKEN TENDERS!!!! Maybe an extra sauce. I can see that..... Your staff is extremely unfriendly. Except, for the bartender she was nice.. We sat there for almost 10 minutes unacknowledged .. We did not know you had to order it yourself. No one said, Hey can we help you... You cheap motha cluckers need to take better care of your customers.. Rude. My husband and son liked the chicken. I didn't think it had any flavor. Especially without a sauce but ketchup or mustard.. The waffle fries were good. I know I could have ordered and paid for sauce. I already had my food. I wasn't going to dig through my bag to get my card then go inside to a kiosk and order and pay for and wait for a freaking sauce. . Ridiculous . I think customer service is fading more and more every day. So many unfriendly places on that strip. Sad. To add.. I was a server / bartender for thirty years. And,...
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