Quirky, great location, fantastic staff, would definitely stay again

We had a 7 night stay at Carlton-Europe as part of a 2 week European vacation. The location is perfect, literally 5 minutes from Interlaken Ost, which is the main station from where the transport leaves to go on the various mountain excursions. The weather during the week was capricious, with sudden rain so we appreciated the short dash to the hotel.

The hotel is quirky, every room is decorated and furnished in a different style. We hadn’t paid for the premium rooms but still the rooms were pretty spacious, managing to fit a cupboard, chest of drawers and desk as well as the double bed and bedside tables. The bathroom was small but very clean and had everything I needed. Shower (no bath), heated towel rail and very powerful hairdryer which was a win!! Thank goodness it had “proper” hangers instead of the hideous anti-theft hangers which don’t come off the cupboard bar.

The beds were very very comfy with big fluffy pillows, perfect for the weary bones that had hiked mountain trails. We stayed in four 4-star hotels in 2 weeks on this trip, and hands down these were the best beds we slept in. Just heaven.

The views from our rooms were lovely, mountain views to wake up to every morning. There was a slight issue with one of the rooms but it was sorted out very quickly by Florian.

However we have already given feedback to the hotel that we would recommend adding USB and USB-C sockets to the rooms for charging mobiles and tablets, it would make things easier. (The hotel uses the 3 prong Swiss plugs which you can hire from the hotel with a CHF20 deposit which gets returned when you return the plug.)

Breakfast is in a large room on the ground floor at the back of the hotel, and when it’s warm enough it looks like it will spill over onto the terrace. Breakfast buffet was ok: a few hot items (scrambled eggs, bacon and sausages), cold meats and several delicious Swiss cheeses, yoghurts, cereals, different types of croissants (I think one was vegan), different breads, fresh juices, and then teas and coffees.

And last but most importantly, the staff were really great. As mentioned, Florián sorted an issue very quickly and he and all the staff we interacted with were friendly, efficient and happy to help. Before my arrival Geri and Frederic were prompt and efficient at answering my emails for information. The staff at breakfast never stopped, they were all over the dining room, delivering guest requests, clearing tables, resetting them, and replenishing the buffet. Unfortunately I didn’t get everyone’s names but Elisabeth, Petra and Niko were very nice.

Overall, I would recommend Carton Europe, and would certainly stay there again if I went to Interlaken.