I didn't have a chance to eat at the restaurant but I do not feel invited to do so after a very unpleasant and distressing encounter with one of female staff on Wednesday this week. As a disabled person I had an acute emergency and needed to use the WC. I could see it being accessible from outside the restaurant with a keypad and a pin and a note that stated it cost 4chf. I had money with me and asked (who appeared with her!arrogance to be) the unpleasant lady to let me use wc. She refused 3 times. She said that they were "closed" (opening in few minutes) and that it was not a public wc. My three times literally BEGGING HER to use the wc REPEATING to her the MEDICAL EMERGENCY evoked zero understanding in her. I felt humiliated. I had hard time understanding how human heart could be so cruel. . No pity even though she saw my distressed face. She informed me that there was a PIN CODE to the toilet door and that she did not remember it!!!!!!!!!!!!!!!. She said wc was for clients and I wasnt one since they were not yet opened so there was no option to buy a cup of coffee. I opened my wrist and showed her SWISS FRANCS I was tightly clinging to - in all anger that was raising in me - provoked by her firm and cold refusals and sadness that soon I would have found myself in a situation, of literally, not controlling my gut's action. When this restaurant employee saw Swiss FRANCS she asked me with happy face: "you want to pay? Oh then I remember!!!!!!!!!!!!!!!!!the PIN CODE to the wc door" She took my 4CHF and let me in to the outside restaurant wc. After this, the next day I made a research with several other restaurants in the Berner Oberland region. I wanted to see other restaurants reaction facing same scenario. I told these restaurants that I was not going to buy anything but I wanted to use toilet and I was prepared to pay for it. Not one of them refused, not one of them wanted my Swiss FRANCS, not one of them was rude to me just like this Aare Restaurant employee. This visit to Aare Restaurant wc was a traumatic event I will have hard time forgetting on both human level and commercial level (it seems that!the State subvention covers tourists toilet usage) . I do not wish anyone WITHOUT DISABILITY to be spoken to that dismissively, arrogantly and with lack of respect As I WAS SPOKEN TO BY AARE RESTAURANT EMPLOYEE.