Social Security Administration — Attraction in Atlanta

By sharing my experience, I am hoping that this will shed light on the harm caused by the negligence of the employees at this social security office located at 401 W Peachtree St NW, Suite 2860, Atlanta, GA 30308.

July 19th – Based off of the UPS tracking, my 1st application was delivered to the social security office at 12:38PM. This is to get my name changed after marriage.

July 20th – I received my receipt showing that my application for a new social security card was processed on this date.

July 27th – I received my social security card 1 week later, but my name was misprinted. I was forced to fill out the SS-5 form and mail in my original passport and original marriage certificate again, even though it was a clerical error made by an employee at the social security office located at 401 W Peachtree St NW, Suite 2860, Atlanta, GA 30308.

July 28th – Based off of the UPS tracking, my 2nd application was delivered to the social security office requesting for them to send me a new social security card with my name printed correctly.

August 5th – I received my receipt showing that my application for another social security card was processed.

August 29th – Over 3 weeks later, I still haven’t received my social security card. I called in and I spoke to Ahmad Williams at the social security office. He informed me that my social security card was lost in the mail because an employee wrote out the wrong address. I was forced to fill out the SS-5 form and mail in my passport and marriage certificate AGAIN due to the 2nd CLERICAL ERROR MADE BY AN EMPLOYEE.

August 31st – Based off of the UPS tracking, my documents were delivered back to this office.

September 27th – I called in and left voicemails for Ms. Calhoun (supervisor) and Ms. Stephens (assigned to my case) because I hadn't heard anything. I asked to speak to Ms. Stephens, but she was running late to work. Their workday on Wednesdays are from 9AM-12PM.

September 29th – I called in once more since I didn’t hear anything after 48 hours. Ms. Calhoun answered and she said that Ms. Stephens told her that she supposedly called me yesterday. Ms. Calhoun looked in the system and said that my documents have NOT been processed yet (which most likely means that it had been misplaced when it was signed off by Marsha Davis two weeks earlier on September 13th). Ms. Stephens told Ms. Calhoun that morning that she could not find my documents. Ms. Calhoun said that she’d call me back by 5PM tomorrow to let me know IF she finds my documents, which includes my ORIGINAL marriage certificate and ORIGINAL passport. Ms. Calhoun said that it would not matter if I took time off of work (I typically work 12 hours/day) to go into the social security office since they would need to find my documents first no matter what.

I have now been attempting to get my name changed and a new social security card for the past 2 months and 2 weeks. Not only do I NOT have a new social security card, but due to the continuous negligence of the employees at this office, my ORIGINAL passport and ORIGINAL marriage certificate has been misplaced by the employees at the social security office located at 401 W Peachtree St NW, Suite 2860, Atlanta, GA 30308. I will now be lucky if I even make it out with my original passport and original marriage...

I was truly hurt by my experience. Everyone was so kind and helpful until I reached the cubicle (room 3). The lady in the pink shirt was shockingly rude. Her tone and words made it feel like she had already decided not to help me, and I was left feeling disrespected and dismissed.

I came in as the power of attorney for my disabled brother to correct a minor spelling error in his middle name—just the removal of a single letter due to an administrative mistake. I calmly explained this, thinking it would be a simple fix, but before I could even finish, she snapped, “You can’t just change your brother’s name just because you want to.” I was stunned. I tried again, explaining that this wasn’t a name change, just a correction of an error, but no matter how clearly I spoke, she wouldn’t listen. The correct documents were right in front of her, yet she acted as if I was asking for something unreasonable.

What hurt the most wasn’t just the lack of help—it was the way she looked at me. When I politely asked when the correction would be processed, she just stared at me, unblinking, with a cold expression that made me feel small. It wasn’t just dismissive; it felt hostile. I’ve never had someone look at me that way, especially when I was only trying to fix a simple mistake.

I left feeling completely drained, like I had done something wrong just by asking for help. No one should be made to feel that way, especially in a place that exists to serve the public. I understand that people have tough days, but kindness and basic respect should never be too much to ask for.

Every day you show up to work, you have the power to change someone’s life with just a little kindness, patience, and understanding. It’s easy to forget how much your words and actions can mean to someone who’s feeling overwhelmed or uncertain. In a job like this, you don’t just provide services—you offer hope, comfort, and reassurance. Remember, the impact you make goes far beyond the paperwork. You’re not just helping people navigate systems, you’re helping them through some of the most challenging times in their lives. Let’s continue to show up with empathy and a positive attitude—because every person who walks through the door deserves to feel...

Horrible service - an understatement. If I could rate 0, I would. We’ve been trying to reach this office for several weeks. We have a matter that can only be done in an in-person appointment. Hold times are forever and most of the time the phone is never picked up. When I would get lucky and someone would finally pick up, they hung up on me. One gentleman picked up and I explained that an in-person appointment was needed, he replied “can’t do that” and proceeded to immediately hang up on me. Eventually, we were able to manage to get an in-person appointment. Then I arrived at the office on the day and time of our scheduled appointment to be only told that they did NOT have my name on the list. Security would not let me go in for my appointment. Plus, there were several other people in the same situation that had made appointments but were not allowed in. I had to go through the whole ordeal again. Today, I arrived for my appointment, again, and Mr. Williams was the one who handled it, except he didn't process it and did NOT provide me with a receipt. I asked him to please provide me with a receipt as I will need it and the whole point of the appointment was to expedite the process and be able to get a receipt on the same day. He refused to do so. I explained to him that the district manager, Edward Meechum advised me I would be provided a receipt on the day of my appointment. Without explanation, Williams still refused to give me one. His condescending tone topped off the already horrible last several weeks.

What a frustrating experience. There is definitely no excuse for this kind of treatment. Peoples’ lives are on hold with things that can only be handled/resolved by the Social...