This is more like a 3.5 star review. Good place but not as good as I remember sadly.

1. Check in is a nightmare. I checked in thru email early in the morning but was told that never took. Then I go to a kiosk to check in and it makes me go to the front desk which has a line. The line is long of course. Once I get to the front desk I keep getting told I am there too early which I understand. However, I wanted to get in the queue of getting a room earlier than later and she could not do that...?

After 3 hours of no communication of a room available, I wait on the line again only to hear I was never checked in. Nothing I did above put my reservation in me being "there". How does that make sense? That means the app is useless, the kiosk is useless and the woman I initially spoke to did nothing for me.

I had PAID FOR 2 rooms in the north tower. The woman at the desk gives me a room in the west tower. I explain I had PAID reservations in the north tower. She goes on to say room types are not guaranteed. I know that is the case for fully comp'd rooms so I explain these are not fully comp'd, just at a discount rate, and she says she has to go to the back and look at the reservation. Of course she was annoyed like I did something wrong. Then when she comes out, I now hear they overbooked the north tower and the west was given as a replacement with a suite for each. I appreciate that but we can be honest and say the west tower is not like the north tower. I did appreciate the suite but the way it was presented to me was not right.

Customer service with checking in is lacking. Other hotels would make sure you are in line for a room and then you get the text when ready. To dismiss me to just come on the LONG line again is making me feel like crap.

2. The food was good, not great. Not pleased with PF Chang's at all. Service sucked and food was cold and bland. I don't like the set up as you walk in just to go down all of these stairs. Seems like so many tables on the main level are wasted.

Il Verdi was good but I remember it a lot better. It is expensive and I feel the food does not justify the casino price.

I liked the breakfast place near Hooters (Hash a Go Go or something like that).

The market in the quarter with all types of food and gelato is awesome.

3. As for the rooms, as mentioned above the west tower is not as new as the north tower. The elevators are shakey and can be a long wait. My mom's room had a shower where the lever did not stay up all the time to keep the bathrub from filling up. The rooms need a makeover. Also, it is quicker to walk from the west tower to the quarter and then go to the water fountain in the casino than use the west tower walk way.

4. I like the Tropicana casino excluding the machines by Hooters. I feel those are run down and not as lucky. I like the atmosphere and variety. I also like the High Limit Room and that it has private ATM's/cash voucher machines. A big selling point to the Tropicana is their casino in my opinion.

5. We saw a matinee show on Columbus Day which was a nice show but only 1 hour. Can't even be an hour and a half? For the price of the tickets and for us who came for 2 nights with the main point being the show, it should be longer. Took longer to walk in and out then to see the show.

6. They charge $30 for parking unless you have a card and the price goes down by various levels. That is super high. I got a $5 discount for my card. With the money I spent, charging me $25 is an insult. Not a high roller but I played a good amount of money for 2 plus days. You don't need my $25 for parking.

7. The gym at the Tropicana is nice. I love it.

8. I really like the sneaker store and hat store in the quarter. Highly recommend.

Overall, I do recommend going but plan on a problem checking in. Personally I would just wait till 6pm to check in and enjoy the day using other things. I also would eat at Carmine's and The Palm next time.

***i am editing cause i forgot to mention they have no housekeeping services offered. that is horrible for a good casino "resort".