Mega Furniture - Chandler — Attraction in Chandler

I purchased a sofa from Mega Furniture Tempe during their Mega Madness sale on 3/24/2018 and paid a $110 delivery fee with a scheduled delivery date of 4/16/2018 and was assured there would be no issue with this delivery date then.

The delivery paperwork states that the delivery team will be in contact 2 days prior to the scheduled delivery to confirm the delivery date. Neither I nor the secondary contact were contacted to confirm the delivery so I left both the store and delivery team voicemails inquiring on the status of my order. Neither the store nor delivery team responded back to my voicemail. I then reached out to the delivery team again and spoke to a woman who said she would check on the issue and call back within 30 minutes. I never received a call back from this person. Finally I got hold of someone at the store, the store manager Sam (although I do not believe they are the store manager), who said a contact attempt was made 3 days prior to the delivery date, however, neither I nor the secondary contact received any phone calls, voicemails, or text message regarding the order.

I then found out that the sofa arrived to their warehouse late and would not be delivered on the scheduled delivery date of 4/16/2018 but could be two days later on 4/18/2018. The delivery paperwork states that if a consumer isn’t available on the scheduled delivery date, a second delivery fee will be charged. I explained to the manager Sam that I believe the delivery fee should be waived for our order since Mega Furniture did not meet their delivery date. I had planned for the delivery on 4/16 and made special accommodations to be present on this delivery date. Missing the delivery date put me at a huge inconvenience due to limited availability to be home during weekdays, not to mention being couchless for longer than anticipated. The store manager Sam went on to say that they won’t refund the delivery fee and we are already getting a good deal on this sale item but would email corporate to see if they can do anything. Sam then contacted back saying they can offer a measly 35% discount on our next purchase. I told Sam that 35% discount is meaningless to me because I will never be doing business with Mega Furniture again and re-stated that I feel it is appropriate to refund the delivery fee since the scheduled delivery date was not met by Mega Furniture. Sam then basically said too bad, you’re already getting a good deal on this sale item.

Due to this poor experience with Mega Furniture I do not recommend anyone to shop there or do business with them. If they would have made it right and refunded the delivery fee I would have been more understanding that issues do arise with item availability but with the combination of that issue, the lack of response and communication from them, and being treated as a second-class customer since I bought a sale item, I absolutely do not...

Disappointed with our experience here. We bought a recliner in late May and it was a good experience. We picked it up in Phoenix and it was all easy enough.

After having that good experience we decided to buy a bedroom set and a mattress. It wasn’t in stock but we scheduled it to be delivered a couple weeks later. Expected to be at our place around 07/11. I called that week because we had not heard anything from them about delivery at that point. They told me they still didn’t have the items and to call them back in a week to check. I called the next week and it still was not ready and waited another week. That next week I called again and they “scheduled” the delivery to arrive at the end of July. I never received a text, call or email about the delivery and the day it was scheduled to be delivered they did not come and I called the store. They told me that I had not responded to the message from the delivery guys so they didn’t deliver it. I told them I hadn’t received any form of contact from them in any form. They acknowledged that was odd and they scheduled another delivery date in August. I did not receive any messages from the delivery guys but wasn’t too worried yet because I figured me talking to the store employee would have been enough confirmation to deliver. They did not show up again so I called the store again. It was the same employee I had talked to for this new delivery attempt. On this call we found out that they had the wrong phone number and that’s why I hadn’t been receiving the messages. So, at this point I was pretty much tired of the situation and talked to the manager. He told me that there is a 40% restocking fee which 40% of thousands of dollars is absolutely way too much so that wasn’t an option for us. He told us instead that he would get us scheduled for that Saturday which is the day of this review. I got a text message on Thursday saying the delivery window was 0930 - 1330. What I didn’t notice was that the day was not set as the Saturday like he had said but said Monday. So when they didn’t show up today I looked at the message again and realized that it did say Monday and not Saturday like we were told. We called the store again and asked what happened to it being delivered on Saturday and they said there was sorry but there was nothing they could do for us. We are unavailable Monday so now we had to get it rescheduled for next Wednesday. Let’s hope that it actually gets delivered.

I’m very frustrated and they have not offered any solutions at all we just keep getting it kicked down the road. We got rid of our bedroom furniture and bed when it was supposed to originally be delivered so we have been sleeping on a mattress on the floor now waiting weeks for our stuff...

Where to start? This will be a long one. First I ordered a Dining room set on 8/13 and was told it would be a max of 4 to 5 weeks out, fine I understand COVID is an issue and I can wait. I did however at the time have them note on my receipt that I could cancel as long as the shipment was not received or delivery was not scheduled this was also approved by the manager. So the week the furniture was to be delivered I called to get a status update. The girl answering the phone was really nice and up front and honest. She informed me that the soonest time it would now be in was mid October to the end of October but was really unsure about that also. Supposedly the set we ordered they have had people waiting for it for months and have not filled their orders, her word exactly. I informed her the note that I had noted on my receipt that I could cancel she then got the manager on the phone. He asked if I would be willing to swap it out for a different set that was in stock, I was hesitant but entertained his offer. They texted me 4 different sets which only one of them we even liked. Then two minutes later said I am sorry but none of those are in stock either, I then said ok I just want my money back. The said they would process the return and would call me the next day as soon as the manager approved. This was on a Tuesday, of course no call on the Wednesday so I called. Oh sorry sir the manager is off Wednesday and Thursday and he would approve the refund Friday and they would call me. Friday comes I call and supposedly he called out sick and it should be handled over the weekend. Fast forward a few days and I finally get to talk to the manager Craig/Gary/Greg don't remember his name, he is said he can't approve a refund even though that is who I was supposedly waiting on. He had to have his Regional Manager approve the refund. It has now been a week and each time I call they say that the Regional manager is not responding and they are waiting on him. I will be calling again today but I am so over the lies and stalling. If a regional manager does not respond to his own staff about a customer issue what makes me want to ever shop in this store again. It's very sad that customer service and honest business practices are a thing of the past. Hope this get's resolved if it does I will edit my...