SEPHORA — Attraction in Miramar Beach

I was recently at this Sephora location while on vacation in Florida. I am a frequent shopper at my Sephora back home, and I love makeup dearly. I was excited as always to go to my favorite store, only to not be greeted by the employees. Instead, I was scowled at by them. I had planned on buying a new foundation and concealer, as well as a new eyeshadow palette. While I was looking at shades for foundation because none of the employees bothered to help me, I was literally being glared at and followed around the store by this older woman with short, white-gray hair. Whenever she was not busy being judge mental, she made sure to spend her time in front of the mirror, fixing her hair, applying lipstick from the stands, and picking things out of her teeth. She was not only unhelpful and rude, but she even stood in the way of displays where customers were trying to pick out products that fit their liking. After I had found a shade that I thought matched me well, I asked a different employee if she had ever tried the foundation, and the response I got was simply, “uhhhh, yeah, it’s really good. Like, for your skin and stuff. I’ve never tried it though.” Even though I was put off all the more by her “help”, I continued to browse through the store and received multiple glares from other employees in the store. A woman with dark hair and skin was incredibly rude to both myself and my mother when we asked for help finding a mirror with good light. She did not respond to us at all, and honestly she seemed to be bothered by our question. By this point I was baffled and completely disgusted with my experience in the store, so I put all of my products back and left. I have NEVER had an experience like this with a Sephora location. Truly the worst encounter I have ever had with customer service in general, and especially at a beauty store. I am typically greeted warmly, and helped often. The artists are always very talented and appear to know what they are taking about. They are always very helpful and kind. This was certainly not the case. I will never return to this location again when I am in the area, and I am completely disgusted with this location, the employees, and the managers of it for allowing such horrendous service to be provided to customers. If I could rate this 0 stars, I most...

I am in Destin for vacation right now and tonight my family decided to eat at Paula Deen's and maybe go in a few shops. On Google, the Destin Commons has 10 as their closing time and after dinner it was around 9 so I figured I'd have time to walk over to Sephora (not even a 2 minute walk) and look around. When I walked in, I was not greeted by a single person. Instead, they all stood in the middle of the store talking and laughing. My grandma came in a little after me and was never spoken to either. My boyfriend and I walked around for a few minutes while I looked at some primers. I walked over to the skincare because I wanted to get a full size of the drunk elephant no 9 jelly cleanser. I grabbed it and was looking for something else from the brand I might like and that's when after about 15 minutes of being there, I was spoken to for the first time. The manager, I presume, asked me if there was anything particular I wanted and when I told her no thanks I was just looking she noticeably got agitated and told the other girls working to just go on home. I immediately put down the product I was going to buy and walked out. I work as a waitress and I know how it is to have someone walk in last minute. If someone would've spoken to me I walked in, I would've asked what time they closed and made sure I was in and out but since nobody said anything, I figured they closed at 10 like Google said. I assumed I had time to look around. As I walked out another customer who was in there when I came in told me that she was never spoken to either. I felt like it was very rude and unprofessional. Even when I was spoken to, it was obvious she was just trying to get me to hurry up and was annoyed when I said I was just looking. I made the quick decision to put down what I was going to buy because of the poor service. I'll wait until I get back to my town and drive to the nearest sephora (an hour away from my house) to buy what I was going to get. I'd rather spend my money at a place with good...

I've been here a couple times. The first involved a very nice lady who ultimately helped me but did not provide what I asked. No biggie. The last time I went in, I was looking for something specific. It was not on the shelf so I asked an employee for help. She said she would check to see if they had it in the back, and a minute or so later I spotted her ringing people up at the cash register. I waited as she rang up someone who gave about 6 different phone numbers and emails for her Sephora account, and thought surely as soon as she was done with that person she would do what she had said. Turns out no. So I asked another employee about it and she said that the employee, now ringing up a different person entirely, was helping me. At this moment, 3 staff members were standing in a circle not too far off chatting. So apparently they can have a full staff but only one of them is allowed to use the register, and also no one else on staff can help you when that person is now chained to the register, and they certainly won't take the other register so that person can leave. It was weird and silly, and I wondered if the fact that I was in "dumpy" jeans and an overlarge plaid shirt made them think I wasn't worth the hassle. The cashier said she'd help me once she was done with the line, which now had another person in it. I said nevermind, I came to see a movie starting soon so I wasn't going to stick around. Instead of relieving the employee at the register so she could finish helping me or maybe having one of the other 4 employees not doing anything jump in, they were like, "Aw, are you sure?" I left without making a purchase and found the same item for the same price at Belk, where two employees provided good assistance like it was their job...