McAlister Square — Attraction in Fort Worth

We tried them for the first time, on-line curbside pick up. When we got home, we noticed a few items missing. I called and spoke with the Mgr. explained the issue and she ask if we wanted to come back and get the missing items ( they forgot the 2 sides of potato salad and butter), no Ma'am, it was 230 pm, Texas, 230pm in June. She offered to send a courtesy voucher, said it would be for us both. **Missing items or not, the food was amazing. And its tasty leftovers!!!!!

2 weeks later, (we got the voucher in 1), we called to make the order and explained the voucher, the person said, yes Ma'am , but please come in side to redeem. When I got there, the Manager read it over, noticed it only had one dessert, and said ," you want to add another you are more than welcome to have 2, I thanked her and explained I didn't eat sweats. She looked back at the screen I believe she noticed, one order was completely vegetarian and took off my other entree. 2 entrees, 2 drinks, 2 desserts was what the voucher offered. It wasn't huge, and I was ready to pay the difference, but I walked out of there grinning from ear to ear. I've been in customer service for 39 years, the last 9 hospitality management. Kudos to a Perfect sale. And yes, the redo was complete, and even better. The potato salad by the way, worth it,...

This trip was a disaster. I placed a mobile order but it wasn't showing going through. So I went inside and checked to see if they had it on their system. Didn't want to stand around for 10 mins just to find out they didn't have my order started. The girl checked and said they didn't have anything so I paid for my order at the counter and lost my free cup of soup because it was on the mobile order. I wait another 15 mins and they call my name and I check my credit card app and it shows two charges. The manager kindly processes the refund and we leave. I get home and sit down to our meals and my potato salad was missing. 😭. Guess I should be grateful everything else was there and I got my refund. Love McAllister's and will still come back. Just disappointed I got home without...

Always fun to dig through the shelves looking for a new adventure. On our last trip, we were unable to locate a couple books for my Daughter's school but the young man at the counter located area HPBs with our selections available to pick-up at either location for no extra charges- HOWEVER, this was not good enough for our representative. He noticed one listed in his inventory and within a couple minutes had the books in our hands. It's so appreciated to see dedication like...