Jackson Hole Central Reservations — Attraction in Jackson

I never write reviews on Google unless they are positive, but I'm so angry at this situation, I feel like I need to let others know. I'm sure this is a great company that helps creates magical vacations when everything works out. But sometimes life doesn't work out like it's supposed to and unfortunately this company does not honor their cancelation policy.

Just know, if something happens and you need to cancel, even if you let them know in writing within their policy window, they likely won't answer your email or acknowledge that you sent it. Not only that, they will also not answer their phones when you call several times to verify that they received your written communication.

When I finally got in touch with somebody they simply tell me that my cancellation is non-refundable without an explanation of why I wasn't answered originally. I do understand that it was during the Christmas season (Dec 22-23rd), but their website did not clarify any office closings or that they would be unavailable. Either way, a little communication goes a long way. This experience was enough for me to never book online through them again. Just go directly to the hotels. They actually have staff that...

I originally booked with JHCR because of the airline flight credit offer. We loved our hotel (Teton Mountain lodge) and dog sled tour. However, our flight out of Jackson was changed and we were never notified. JHCR booked my flight for me and picked my seats etc. we got the airport and our flight had already departed. When I called they told me it was the airline’s responsibility to notify me and the airline assured me they let JHCR know of the flight change. I have to stay another day in Jackson which incurred extra cost for transportation, food, etc. JHCR told me sorry they couldn’t help me find another room for this evening because they cannot book rooms in three days time or less. I booked a 6 night vacation with them totaling over $10,000, my flight got chanced and they simply cannot do one thing to help, no credit, no refund. No help with tonight’s stay. I will never book with this company again, proving their corporate policies far exceed any...

Unfortunately we had a bad experience with Jackson Hole Central Reservations. We were told our lodge would have 4 beds plus a pull out couch/bed. When we arrived the lodge only had 2 beds and a pull out. Hotel Terra and Jhole Reservations did not have any interested in accommodating us although the manager from Jhole reservations acknowledged that a mistake had been made. They were under the impression our room was in fact going to have 4 beds and a pull out however it did not. Instead of working with us on it they decided to just ignore our phone calls after the 2nd day there. The skiing was phenomenal but we would not return to Hotel Terra or utilize Jackson Hole Central Reservations again. This was our groups 5th annual trip to Jackson in...