Polo Ralph Lauren Factory Store — Attraction in Katy

The customer service was absolutely unacceptable. The manager, a woman with medium brown skin, was shockingly strict and displayed clear racial bias against Asians. I was purchasing a gift for my birthday, while my sister was buying two shirts for herself. Without any valid reason, they accused us of attempting to resell the items, even though it was our first time shopping with this brand. They had no prior purchase history or any information about us to support their claim. The manager abruptly left after telling us we couldn’t buy anything, and we were left waiting for her to return and explain. Later, a man approached us, asking if we had a 25% off coupon, to which we firmly replied no—we’ve never had or shown any coupons. When we proceeded to check out and provide our phone numbers, the staff rudely interrupted, claiming they wouldn’t sell to us. The manager eventually stated that she thought we had a 25% off coupon but allowed us to purchase. However, there was no apology, no courtesy—just rude and dismissive behavior. While the store offers high-quality products, the experience was appalling, more akin to a chaotic marketplace.

I am considering taking legal action regarding the discriminatory and insulting behavior exhibited by the manager towards us. The incident goes beyond poor customer service and reflects a clear violation of our rights, especially regarding the racial bias we experienced. The situation was handled unprofessionally, and we were treated with disrespect and prejudice. I believe this warrants...

Terrible experience, I went to The Houston Premium Outlets Polo Ralph Lauren but decided since they didn’t have a location on the maps i would leave an honest review on here. I have been a loyal polo shopper for years and this experience has made me realize i’m never shopping there again! I got some clothes off the sale rack and asked for it to go on hold for a while. The worker told me he would definitely put it on hold and asked for my name, he told me he could have it on hold for the entire day. I came back an hour later and when i asked for my clothes that i had put on hold they said there wasn’t anything on hold. When I went to go look for them they had one of the six items I had put on hold and they told me the rest of the items had been sold. I asked to speak to the manager because i wanted an inconvenience discount on the one clothing item that i had left for the terrible experience. The manager didn’t even apologize and had a TERRIBLE attitude towards me all she said is “no i can’t do that” and walked away with attitude. The manager was an african american, looked overweight and was tall. She didn’t even have a name tag on. I would never expect this horrible service from such an important brand that I had supported for years. Never going there again!!! They don’t even deserve a...

My sister and I had the worst customer service experience today while shopping. We paid separately, and I went first with two items. The cashier asked for my phone number for the account, but then another woman came over and said, “Sorry, I can’t process your items today. I think you buy things and then resell them.” This was my first time buying this brand, so I was confused. I suggested using my sister’s phone number instead, but the woman said, “No, we can’t sell to you guys” She then walked away.

I asked the cashier to call the manager, and she informed me that the woman who refused to help was the manager. I asked to speak with her again, but she was no longer around. A male employee came over and asked me to explain what had happened, so I told him I had simply provided my phone number to the cashier. The manager returned and told us we couldn’t purchase anything because we were resellers. Then, she claimed I had shown her a 25% off coupon, which was not true. I told them to check the cameras, as I had not shown any coupon.

Despite this, the manager insisted, “I’m sorry, I saw you show the 25% off coupon.” The staff at this store need to learn how to properly communicate with customers and resolve issues rather than making assumptions without any proof or...