We went to Glacier Canyon side of Wilderness for my nephew's birthday. We got 4 dirty rooms in a row and weren't in a fully clean room 4.5 hours after check-in. The first room had a dirty cup and was still dirty. There was stuff stuck on the carpet by the sink area. So, they moved us to a different room. We had to go all the way back to the front desk to get the new bracelets/ room keys. After I went up to go get the new room keys, I saw the front desk people give fun pass (arcade voucher) to another group. I asked how come I didn't get mine. I asked to talk to a supervisor, and some lady with big glasses got upset with me and told me it was in my packet. I told her they weren't, and she told me, "Well, you better check again." I asked to talk to her supervisor. Then Kevin, the real supervisor helped us. The lady wasn't even a supervisor, she just understood more English than the rest of them. We got our keys and our fun pass voucher. Right before that, though, Kevin kept saying that he needed a report from housekeeping before he got us into a new room. I asked him, "Aren't you the supervisor?" We got to our new room and there was hair all over the beds. It looked like pet hair and human hair. So, I called back down to the supervisor, Kevin. He said that he could get someone to come up and clean the room and change out the bedding. I told him that we would like a new room. He said that they could come over and clean, to which I told him again that we would like a new room. He said that they'll move us into a room right down the hall. He said that someone would bring us over our new bracelets and that the room had been inspected and cleaned. So, we waited in the hallway for a few minutes, 10 minutes go by. I asked my sister how long do you think it takes to get here from the front desk because we'd been waiting, just chilling in the hallway. During this time, the housekeeping staff went into the new room, the "clean and inspected" room, and they took cleaning supplies in after they went and "inspected" again. I called Kevin back and told him that we've been waiting in hallway and that there was nowhere to sit, and it was unacceptable to just be waiting in the hallway. I also told him that I would like to speak with his supervisor. So, I drove back up to the front desk and sat in their waiting area. He said after a bit that the room was indeed ready. I asked for a different room, in a different wing. He told me that the room was clean and was ready. I finally got in touch with a manager, Cassidy. She apologized for the entire ordeal after I gave a recap of our situation. She said they're there to provide an "experience" and that we shouldn't have had those issues. She was nice in the beginning, and she got us a new room in a new wing. We got there, and there was hair on the beds and hair surrounding the tub in the bathroom. I called Cassidy back and she told us that the room was indeed clean. Mind you, I put this whole ordeal on my snapchat story for everyone to see. I put all this on my snapchat story, and I had people add and respond to me. Some of them had worked at this location, and they don't change out their sheets. They cut corners to try to get more rooms cleaned, and they've told management about it. They did nothing. This was more than one person that wrote me this. By this time, Cassidy has had enough of me, I think, because I called her back and told her the situation with the room. She said that she could send some people over to clean the room. I told her that at this point, we'll take it because I was tired of the shuffling around and it was already 2.5 hours since we got there from check-in. So, we left the room and she said someone would come over and clean. We had to walk to give the new bracelets to my nephew and his friend. So we went to around and finally found him. We were gone almost an hour and got back to our room, it was still dirty. I called up Cassidy and told her the situation. She blamed the language barrier and the staff. I ran out of space for review, but 4.5 hr to get into a room.