Update: I filed a complaint with Marriott TWICE, and they closed my case twice with zero communication and refuse to give a refund for the disgusting conditions that we had to stay in. Their resolution was to offer us award points that were equivalent to $40, even though we have zero desire to stay in another Marriott hotel after this. I have reported them to the Medford Health Dept. and disputed the charge with my credit card company. You would think the least that they could do is simply provide a refund.

Do NOT stay here! I regularly travel and have stayed at many hotels, this is by far the WORST hotel I have ever stayed at. When we first arrived, our toilet was full of toilet paper and would not flush (this tells you they did NOT clean the toilet). We walked downstairs to let the front desk know and they said they would send someone up to look at it. We went out for a few hours, came back, and it was still there! So, we had to go back to the front desk and they said “oh.. our engineer left for the day so he can’t fix it.” I stared at her for at least 45 seconds before she said “we can have house keeping come plunge it.. or we could just move you to another room”… okay, another room is fine (and preferred).. but we would have liked to know that beforehand so we weren’t exhausted after being out and driving all day, and then also having to bring all of our bags downstairs to the lobby, exchange our room keys, and go back up again to our room. By this point, we’re already extremely annoyed and tired. The first thing we see is that there is VOMIT in BOTH TRASH CANS! Disgusting! The toilet was not clogged this time, but the room was nasty! The bedding had brown stains at the bottom, pubic hair on the toilet seat, brown and red stains on the towels, shower gel in the shower (once again, not cleaned!) and smelled STRONG like cupcakes/vanilla, our view changed from a view on the sky and trees to looking at another building (not a huge deal, just aggravating for what we paid for the room), tea and coffee were not restocked, dirt on the floor.. the list goes on. If it hadn’t been late and we were exhausted, we would have gone to a different hotel. The parking was also terrible. They only have a few spots actually by the hotel, which were all full. So we had to park at least a block away in a parking garage and then walk all the way back, which felt very unsafe. We woke up multiple times during the night because it was extremely loud, the bed was also very uncomfortable. We opened our door to go check out, and the “do not disturb” sign is off of our door and slid halfway underneath with someone’s FAKE NAIL beside it. Of course, our stay was not complete without a farewell from an extremely rude employee at the front desk when we were validating our parking ticket. I have no idea why this hotel is priced as high as it is, I’ve stayed at budget hotels that were a million times nicer than this place. I will be contacting Marriott to get a refund. This place is horrible - stay somewhere else!!