Sherry Frontenac Oceanfront Hotel — Attraction in Miami Beach

I just returned from an impromptu 3-night stay with my young teenage daughter. We booked it last minute in search of some warm sun during our WI spring break. We usually stay at a Hilton resort, so I knew going in that comparatively it was not going to be a super nice hotel. We chose it due to the location on the beach and the close proximity to the boardwalk and restaurants. We also wanted to avoid the crazy spring breakers in South Miami.||Overall--a good option if you are looking for sun and sand on a budget and not a luxury hotel experience. A quieter location compared to South Beach. ||I'll start with the pros:|Beach--it was great! The resort fee includes beach chairs and umbrellas. We made sure we were there just before 9:30AM to get a front row set up. It does fill up quickly, so plan accordingly. By 9:30 most of the front row seats were taken. The sunrises were wonderful. Beach drink service available. The server seemed friendly.||Pool--the pool is a good size with ample seating in both the sun and shade. Some umbrellas. ||Breakfast--included in stay. Nothing spectacular. Mainly bread, bagels, some fruit, oatmeal. No protein options, but you could purchase for an additional charge. We bought hard boiled eggs at the local Publix and ate those with our breakfast.||Boardwalk--I loved being able to walk for miles in both directions. We walked to dinner each night. Watch out for the fast cyclists and rollerbladers.||Quiet--considering it was spring break, I thought the beach, pool, and hotel were quiet overall. I loved that the resort did not have loud music at the pool. Some people at the beach and pool had their own speakers, but nothing was excessively loud.||Close to airport--we ubered it both ways and it cost about $35 each direction. It takes about 25-40 minutes depending on traffic.||Cons:|Needs more renovating: the resort has gone through some renovations, but is badly in need of more. The first impression walking in was not great. The entrance doors are lacking a welcoming feeling. It felt like we were walking into a convenience store. An automatic opening door would add a nice touch. It seemed that the rooms in the South Tower had been renovated. Our room had tile floors and updated furniture. Not sure if the North Tower has had renovating yet.||Pool floor--the bottom of the pool needs resurfacing. Lots of chipping.||Smell-our room and the hallways/elevators had a weird smell. Smelled like chemicals, musty, and bad air freshener. ||Windows--our partial view window was very dirty. Needed to be cleaned from the outside.||Front desk--the morning crew seemed to be much friendlier than the afternoon/evening crew. The check-in crew was not very warm and welcoming. No hello or how can I help you. It was almost like they were annoyed that we were there and they actually had to work. They were not fast at all and seemed like there was always a long line. Our room was not ready when we arrived and we were told they would call when it was ready. They never called. At 5:00 we went to the front desk and they proceeded to check us in. We booked a partial ocean view room and found our room to have zero view of the ocean, only the busy road and next door hotel. We went back to the front desk and they did work with us to get a partial ocean view room. We stayed in room 726 which was right next to the elevator. Fortunately, our air conditioner sounded like a freight train and blocked it out. ||Baggage area--since our room wasn't ready upon arrival, we were told to put our luggage in the baggage area across from the front desk. It was a small area with zero supervision. Use at your own risk.||Air conditioning-- super loud. It would not get colder than 73 degrees at any time, even with the shades pulled.||Keys--I had to get them rekeyed at least 2 times. ||Complaints--almost every time I walked past the front desk, someone was complaining about something. One person was trying to get resolution for items stolen out of his room while they were away. Some were complaining about the air conditioning. ||Safety--traveling with a teenage daughter I was on alert, but never felt unsafe. I would recommend locking any valuables in safe or keeping them with you due to complaints about items stolen from room.||Towels--the front desk uses a card system for pool towels. Not very efficient, especially when they are busy checking in customers and dealing with complaints.||This hotel could really be great with more renovations and training in excellent customer service skills. I don't think I would ever stay there again without these changes.||Side note: the location is close to a Walgreens and Publix to buy snacks and alcohol. |Great restaurants in the area! We ate at Arlen Beach Restaurant (17 minute walk on Boardwalk). It is a hidden gem! Great customer service and food. We also ate at Taquiza (20 minute walk on boardwalk) Great tacos, margaritas, and lots of GF options. They even have GF churros amd...

DON'T RECOMMEND!!!!! RUN..... The room smelled and the people next door rip you off parking! Booked this for 4 days and immediately walked out as soon as we smelled the room. After paying an additional $136.80 on top of the price, was told by the front desk worker to get a refund from Priceline. After doing so Priceline sent an email to Sherry Frontenac only for it to be DENIED for the service WE DID NOT USE! Completely Horrible! Would give a ZERO if I could. IF REFUNDED I WILL DELETE 🤷

UPDATE 8/2/2025... STILL NO WORD! They want to look good in the reviews but don't resolve anything. They take your money when NOTHING was provided! Rate a ZERO!

UPDATE 7/24/2025..... DO NOT BOOK THIS HOTEL!!!!! Smells horrible!!!! We immediately left and they still charged us the full amount with a maintenance fee and was told by the front dest people that getting a refund wouldn't be a problem. And the company says they want to resolve the issue but WON'T answer back ! Would give a ZERO if it was possible.

UPDATE 7/16/2025.... STILL NO WORD! DON'T BOOK THIS HOTEL! This company says they want to resolve my issue but CLEARLY doesn't. Was told we could get a refund from the front desk people but come to find out that it was a scam!!! Tne people next door want to rip you off for parking and the room smell was horrible. It's just that simple to give a refund to a person when we DIDN'T STAY AT ALL!

UPDATE 7/9/2025....AGAIN STILL NO WORD! RUN..... DO NOT BOOK THIS HOTEL!!!! Smells horrible and they take money from people that provided NOTHING... The people next door rip you off for parking. Asked for a refund and the guy said "No Worries, Just get ahold of Priceline and when we did it was nothing but excuses! Don't recommend to anyone. Then they say they want to resolve the problem but thats only to make them look good and never call back!

UPDATE 6/29/2025.... STILL NO WORD and NO REFUND from a Hotel that says they want to resolve the issue but they only say that so it looks good for them in the review! Took my money when we DIDN'T even stay at the place because of a horrible smell and the guy at the desk said to ask for a refund but they just look they other way! Also charged a maintenance fee!! The people next door rip you off for parking as well. Would rate a 0 if I could! Simple solution was just to refund the money with no problem.

UPDATE 6/19/2025.... STILL NO WORD from a company that takes money from guest even when NOTHING was provided from a hotel that SMELLS HORRIBLE and the people next door want to rip you off for parking!!!! They say they would resolve it with a refund but NOTHING!!! My confirmation number was

UPDATE 6/12/2025.... AGAIN STILL NO WORD ON a refund!!!!! Don't BOOK this hotel. They take money from customers and provide NO SERVICE. Confirmation #856798282. MAKE THIS RIGHT. Was told by the front desk worker to get a refund but the company doesn't want to!

UPDATE 6/4/2025..... Again STILL NO WORD from a business that takes money from a customer that NO SERVICE WAS PROVIDED! My confirmation was #856798282. No Reason not to get ahold of!!!!

UPDATE 5/27/2025...... STILL NO WORD for a refund for a company that takes money from people then not give it back when there was NO SERVICE PROVIDED!

UPDATE 5/21/2025..... Aain STILL NO WORD for a refund for a business to take money from a customer that they DIDN'T STAY at while saying to get ahold of Priceline and when I did Sherrt Frontenac DOESN'T WANT TO REFUND!!!!!

UPDATE 5/15/2025..... STILL NO WORD for a refund from a business that likes to take money from customers that DIDNT stay there!

UPDATE 5/9/2025.... It's been since April 22nd and still NO WORD ON REFUND! OBVIOUSLY this isn't trying to be resolved "as soon as possible!"

UPDATE 5/5/2025.... You claim in your response that the refund process is unacceptable but it's your rules that you put in place. That doesn't make sense. If the customer is unhappy and doesn't receive the service then they should be immediately REFUNDED! It's that easy!!! Still NO REFUND as of...

Came all the way from Louisiana to spend Christmas in Miami from 12/21-12/28/24 and chose to stay at this hotel after looking at the beautiful pictures on the web. When we arrived we were surprised to see that there is NO parking garage so we have to either valet Every day of your stay for $40 or park at a public parking for much cheaper. The public parking next to the hotel is always full so if you get to park there you’re lucky. Most nights we parked at the public parking about a block away and just walked back to the hotel which is a bit of an inconvenience if you’ve had had a long day and your legs are hurting from all day walking and touring Miami. The hotel it self was very nice looking when we first walked in. The front desk guy was nice but did not speak English (which I don’t mind) so we communicated via some app he had on his phone. We received our key card to our room and went up to the fourth floor (room 411). When we first walked in I was taken back by what we saw because it was NOT what their website showed. The room seem super outdated and the rugs looked like it could you a good wash. The curtains had huge brown spots on them and they smelled. The whole room smelled a bit moldy and the bed sheets were thin and a bit itchy. There was barely any room to put all your things away for a family of 4 so I felt like we were in constant clutter. We had a mini fridge but everything we put in there literally froze solid (like yogurts ) all of that didn’t bother me as much as the bathroom did. I HATED the bathroom with a passion so let’s talk about it. The bathroom had no tub and no barrier to stop the water from flowing throughout the bathroom. So if we were showering and someone had to use the toilet they would immediately walk into a huge puddle of water so of course your feet or clothes would get wet. You would have to wait an hour or two in order for the whole bathroom to dry up.So if your towel falls on the floor it’s getting soaked.I don’t know who came up with that concept but it’s absolutely terrible and I hope that in the future someone comes up with something better and because of this I will never book this hotel again. Next is the “continental breakfast” that is offered by the hotel. Hands down the worse I’ve ever had/seen. We normally don’t eat at the hotel but being that we woke up late because we were super tired we decided to eat there and let me tell you how they DO NOT offer eggs,waffles, pancakes etc..that is all at an EXTRA COST which was shocking because continental breakfast includes all that. They do however offer grits,oatmeal, 3 kinds of cereal ,toast,bagels ,ham,cheese and mini muffins and drink options are coffee,water ,orange juice and tea. The serving area where all the food is at was constantly dirty and nothing looked appealing. One of the English muffins my husband grabbed had mold on it so we decided to leave and go get breakfast elsewhere. The pool was nice and I loved that the beach was right there after leaving the pool gates. Forgot to mention that when you first check in you do have to pay an additional $150 “deposit “ for back chairs and some other things the guy told us but I can’t remember what. Over all the stay wasn’t that that bad but again I would not stay there again. Checking out the other reviews I discovered that the other tower/building of the hotel is remodeled and the other one isn’t. Which would explain why our room looked and smelled the way it did. Unfortunately, because it was Christmas time all the hotels along Collins Ave were booked so we had no choice but to stay at this hotel. Otherwise we would have left to another hotel. Hopefully, the hotel can get a full makeover so other guests can really enjoy their stay without...