VIP Hair & Nail Salon — Attraction in Minneapolis

BEFORE RECEIVING SERVICE: I called the stylist to make my initial appointment. I stated to them that my hair was completely natural and my ends had been 2 weeks before hand at another appointment. The stylist asked me to send them pictures of my hair before service to verify both the condition of my hair and that my ends had been trimmed (I included those pics below for reference....I'm wearing a red blouse please note I took those pictures 2 weeks after I got my hair serviced at another salon) UPON RECEIVING SERVICE FROM VIP: Sections of my hair were looked fluffy other sections had turned a gold color. Stylist tried curling my hair and it had a small amount of curl but the curl quickly came out. However my roots were bone straight. Stylist never mentioned anything about my ends needing to be trimmed. (pics included below for reference, I'm wearing a purple coat and look very upset) after realizing my hair was damaged, i called the stylist and told them and the stylist said to come in.

UPON GETTING HOME: I realized my hair was unevenly done. Sections were still fluffy other sections were bone straight but rough and nappyily shriveled up. I attempted to comb my hair through, spoon doing so gold shriveled up pieces came out. All my ends looked split. I attempted to reflat iron my hair but the ends still looked split and my hair looked and felt rough but was bone straight and super thin. However my hair would not curl and was stiff all over. I waited a couple of days to see if after wrapping it or would curl, and it still wouldn't, so I had no choice but to face the music that the damage might not be reversible. I then called the stylist and they told me to come in immediately.

UPON ARRIVING AT THE SHOP TO SHOW DAMAGE AND GET IT FIXED: The stylist suggested we cut my hair in layers. The stylist lied and claimed my hair wasn't burned and that my ends were damaged before service and needed to be trimmed. They also stated the gold color and shriveled damaged looking hair was from sun exposure during the summer.I preceded to explain that my hair wasn't damaged before; my ends had been trimmed 2 weeks before allowing the stylist to do my hair; and also stated that I do not do my own hair and this was the second time I'd had my hair flatironed this year. I also stated I wear protective sew-ins during the warm months. Stylist claimed my ends were already split as well as the gold color to be from sun exposure during the summer. I was very frustrated as I've been natural for 6,7 years and take care of my hair. I get my hair flat ironed in the winter and i do not flat iron my hair in between salon visits. I wrap my hair at night and unwrap it every morning. I'm devastated as my hair now will not even curl after keeping it wrapped for several days.

2 WEEKS AFTER SERVICE: my hair is still hard and stiff. It's bone straight but still won't curl after 2 weeks of being wrapped. The front has broken...

My review is regarding stylist Whitney Parker; she did my hair for my wedding on 04/06/2019! Whitney was exactly what I was looking for. The search for a hairstylist who knows how to style black hair (3c/4a if you're into the hair typing system) and will execute EXACTLY what I want for my wedding AND is located in Minnesota AND is willing to travel 3 hours from Minneapolis to Pine River was rough. I was referred to Whitney through a friend and I did a hair trial in December. I really liked what she did at the trial, but she did mention that she thought my bangs could be made to look fuller by adding a couple extensions. I told her I wasn't sure if I wanted extensions, and she said it was up to me and that she would create the extensions for me if I changed my mind. I in fact did end up changing my mind and when I told her, she had already made the extensions for me! I want to point out that she came and did my hair for my wedding while being 8 months pregnant! She and her husband drove 3 hours to Pine River; she did my hair, my mom's, the flower girl's, and my maid of honor's hair and then drove back home. She did also stay through my "first look" pictures so she could fix my hair if it needed to be fixed (which it did, after standing outside in the misting rain for the pictures). My hair didn't move the entire night and it was absolutely everything I wanted. She also jerry-rigged together a bobby pin set-up to make putting on my veil super easy; my veil didn't move through the entire ceremony and the first look. And the true test of whether or not I ever let someone do my hair a second time...my hair reverted back to its lovely, curly state with absolutely no heat damage :D Whitney did well, and she blended in with my family and was laughing and talking with all of us the whole time, while still being professional and getting the job done. I highly recommend her for one of the most important days of your life. Thanks again Whitney!

P.S. She bought the sparkly hair ornament for me without me even asking and it...

I took a young woman here in hopes of her beginning a hair journey to love her natural hair, but her experience was overall terrible and I 100% regret taking her there because she hates her hair MORE now. The stylist insisted on a relaxer that he then left on too long in the back so the hair there is completely straight and sticking out. The cut is noticeably uneven between the two sides above her ears and he didn't even clean up her neck or rinse her hair after the cut. He ignored her repeatedly telling him that she didn't want her hair too short, but he kept saying it had to go despite it being healthy hair. He combed through her hair with no sense of care or regard. When she was waiting for me to pick her up, another client asked if she was waiting to get her hair done... After her hair was "done." The poor girl had product dripping from one side like a jeri curl. On top of everything, when she took off her bonnet at the beginning of the appointment, something she was using to hide hair she was ashamed of, another employee MADE A LOUD, JUDGMENTAL NOISE that horribly embarrassed her. That same employee kept trying to pick fights with the stylist throughout the appointment. There was truly no redeeming aspect of this experience at all. I had to rewash and style her hair when we got home and she has cried over the results and her experience.

I now have to spend the time and money to go somewhere else to get her hair fixed, working with what little hair he left. I wish I could get a refund because I basically just paid $85 for a bad haircut, poor customer service, and additional hair trauma. We definitely won't be returning nor will I ever let someone I...