Rooms To Go — Attraction in North Charleston

My parents have been given a difficult time wit trying to receive their living room set that they purchased in November (2020). They've been told multiple lies regarding when they will receive it.

Lie #1: On January 28th, they were told that their furniture was delivered but no one was home. My father was home patiently waiting for the furniture to arrive. After no one showed up, my parents called and was told that the furniture was taken back and they were recommended to come by the store to look at another set to possibly replace. After explaining to Cliff, that no one came by he mentioned that they have pictures to prove that they were there. When my mom requested to see the pictures, his story changed and no were pictures were provided.

Lie #2: On January 29th, my parents visited the store hoping to possibly find another set they liked but was told by Cliff they would be able to receive their furniture by March 29th. He even insisted by saying "IT'S ONLY 2 MONTHS". During this same day, they spoke to the salesman Brian/Bryan and he said previous the furniture was sold to someone else. Meanwhile Cliff told us that our furniture was damaged. Two different stories told on the same day.

Lie #3: My parents spoke with Cliff on March 27th to confirmed the delivery and was told they will receive their furniture on April 29th. He also explained that they called on Feb. 4th and spoke with one of my parents and confirmed that it will be delivered April 29th. NO ONE CALLED!!!!! ON FEB 4th or any other day.

This is extremely disappointing and a long situation that's not being handled properly nor professionally. It's been 4 months of waiting and lies.

I've attached a picture of the previous leather set that we bought that started peeling not too long...

I am a nurse that works night shift. My delivery was scheduled between 10-2. My delivery person Alexander Hamilton rang my door bell once. I didn’t hear the door bell but the door bell also rings to my daughter’s phone. She calls me and I immediately go downstairs and spoke to Alexander who informed me that my delivery has been closed and he could Not deliver my items. I asked why he couldn’t deliver and we are speaking to each other. He told me that it was closed as if I was not home for delivery and that I needed to call to reschedule. Then he got into his truck and drove off. I immediately called customer service and was told that the dispatch manager was being called to see if the driver ‘was willing to turn around’. This all took place in a matter of minutes he didn’t have time to get out of my neighborhood by the time I had called customer service. Needless to say he didn’t turn around..I have called to speak to the River’s Avenue manager who was off, and their was no one else in charge at that store so I was transferred to another store and spoke to their manager who sent an email to the dispatch manager who has, from my understanding,up to 48 hours to respond. So I called the cooperate office who also sent an internal email to the dispatch manager! Is this the standard for customer service! This is the worst experience I have ever had. First it takes a month to get part of my order. The rest of my order isn’t due to be delivered until Christmas!!!! I feel that my patronage is not valued by this company. Imagine if I treated my patient this way. This is the worst customer service I have ever had. The more I think of it if I would remove...

We have been shopping at rooms to go for many years and have spent thousands of dollars. The North Charleston store has definitely taken a dip in customer service. Our sales rep sold us on the Ergo Tempurpedic bed and we feel in love with the various modes, lights, and Bluetooth capability because it would allow us to play rain and other soothing sounds. We literally made the decision based on those things. what we got was a jacked up delivery where the bases didn't match and had to delay the fix because of a second delivery because they messed it up the first time. Further we got the bed based fixed and they didn't sync them like promised. we had to call customer support at Tempurpedic. Also the rep for rooms to go said we needed a special cable in order to sync them. After calling customer support Tempurpedic said we didn't need a cable and just needed to sync the remotes which we did. We asked about the Bluetooth and the Tempurpedic rep said we didn't have the right model. we had to go back to calling our Rep Michelle at the North Charleston store and reported the issue. She said that she was unaware that we wanted that model. well no duh we wanted it that was what was demoed to us and what we were sold on. Her solution was to contact customer service but there would be an upcharge. okay so you jacked up a big order which you sold us on and put it back on us to pay more money and log a complaint. Ridiculous. Totally awesome that rooms to go's response is to email them more details that the sales rep got it wrong. so yet again we have to do more. save your thousands and go...