The photos might look peaceful, but the experience was far from it.|||| • Room cleanliness was unacceptable. I found someone else’s socks under the bed, hair on bathroom shelves, and thick layers of dust and grime. I ended up cleaning the room myself—and over 24 hours later, the cleaning supplies and trash are still sitting outside my door.|||| • Key codes and cards frequently failed, requiring repeated trips to staff just to get into the room.|| • Internet did not work for three days, despite multiple complaints, making it difficult to handle essential work and communications.|||| • The property has workers around all day, adding to noise and disruption.|||| • The owner frequently overshared personal details, including sharing that he is single, while suggesting I visit local bars. I did not ask for this information, and I am not interested. I don’t drink, I’m a vegetarian, and I’m not interested in small-town bar scenes. People come to Sedona to heal, not to fend off recently divorced business owners who can’t read the room.|||| • The owner pretended that rates increase at 12pm and 3pm during Sedona’s low season, where occupancy is around 30–45%. The theatrics were simultaneously laughable and insulting.|||| • They tried to charge me more than the agreed-upon rate without my consent, and I had to catch it and get it adjusted.||||How many strikes can one hotel have? I can tell you: plenty.||||If I weren’t recovering from surgery, I wouldn’t have stayed longer than a night with this nonsense.||||I even offered my consulting services to help improve their operations because I can see the place has potential, but my offer was ignored.||||On the positive side, the property has a lovely garden, pleasing aesthetics, and several propane-powered fireplaces, which are its saving graces. These could make it a peaceful place to stay if the owners address the basics.||||Clean rooms, working internet, functional entry, and respect for guest boundaries are table stakes in hospitality. Until these are addressed, I cannot recommend this property.||||No breakfast, literally inedible “room service” food. They call this a romantic getaway and a place great for retreats, yet offer only a microwave, Keurig coffee and Coffee Mate. Let’s call it what it is: a good place to develop diabetes. ||||A warning to travelers: Sedona’s natural wonder is incomparable, but unfortunately, many businesses here offer garbage wrapped in a bow with lipstick and three times the price. Do yourself a favor and look through my other reviews and guides to find a better...
Read moreThe photos might look peaceful, but the experience was far from it.
• Room cleanliness was unacceptable. I found someone else’s socks under the bed, hair on bathroom shelves, and thick layers of dust and grime. I ended up cleaning the room myself—and over 24 hours later, the cleaning supplies and trash are still sitting outside my door.
• Key codes and cards frequently failed, requiring repeated trips to staff just to get into the room. • Internet did not work for three days, despite multiple complaints, making it difficult to handle essential work and communications.
• The property has workers around all day, adding to noise and disruption.
• The owner frequently overshared personal details, including sharing that he is single, while suggesting I visit local bars. I did not ask for this information, and I am not interested. I don’t drink, I’m a vegetarian, and I’m not interested in small-town bar scenes. People come to Sedona to heal, not to fend off recently divorced business owners who can’t read the room.
• The owner pretended that rates increase at 12pm and 3pm during Sedona’s low season, where occupancy is around 30–45%. The theatrics were simultaneously laughable and insulting.
• They tried to charge me more than the agreed-upon rate without my consent, and I had to catch it and get it adjusted.
How many strikes can one hotel have? I can tell you: plenty.
If I weren’t recovering from surgery, I wouldn’t have stayed longer than a night with this nonsense.
I even offered my consulting services to help improve their operations because I can see the place has potential, but my offer was ignored.
On the positive side, the property has a lovely garden, pleasing aesthetics, and several propane-powered fireplaces, which are its saving graces. These could make it a peaceful place to stay if the owners address the basics.
Clean rooms, working internet, functional entry, and respect for guest boundaries are table stakes in hospitality. Until these are addressed, I cannot recommend this property.
No breakfast, literally inedible “room service” food. They call this a romantic getaway and a place great for retreats, yet offer only a microwave, Keurig coffee and Coffee Mate. Let’s call it what it is: a good place to develop diabetes.
A warning to travelers: Sedona’s natural wonder is incomparable, but unfortunately, many businesses here offer garbage wrapped in a bow with lipstick and three times the price. Do yourself a favor and look through my other reviews and guides to find a better...
Read moreNot a great experience, would not stay here again. Must have been placed in the "oh you booked through Expedia room" (which for some reason is a common thing in lodging) like, if you don't want to give deals, don't list yourself there, simple. Room was not clean, dust in all the "lazy cleaner" places. Back of TV is covered in dust (i know this because it's right in your face when you walk in the door), dusty lamps, 1/2" of dust on the fan, dusty fridge and shelves. Found hair on nightstand and bathroom sink. We own a cleaning service, this is not pro cleaning. Feels dirty. Someone else's trash under bathroom cabinet, cabinet faces are filthy, but what really put me over the edge was brushing my teeth and realizing the faucet was covered in toxic sludge. Photo attached. TV remote didn't work, changed batteries to no avail. Zero sleep (which kind of defeats the purpose) Everything in this room has an led light on it, door has no seal which pours in all hall light, courtyard circus lights blaze through the glass door (ineffective blackout curtains) and were on until 10:40pm. Glass doors let cold air flow in (pretty bad). Another one of those rice paper thin walls places.. can hear EVERYTHING through the walls (everything), doors closing shakes the whole room (why is this a thing??) construction work above us until after 7pm (when that room is complete, this room will very much suck lol.. sounds like someone walking in a Home Depot shed). Bedding washed in toxic chemical perfume "soap" (it's common knowledge that this stuff is pure poison, why are we still using this?) perfume strong enough to burn the eyes and keep you awake. Coffee machine barely functions, poison sugar and "cream" packets available to give you cancer. Fridge compressor sound was ridiculous and had to be unplugged. Comically small room. Privately owned or corporate, it seems like people who make decisions have never actually stayed in a hotel. We live here in Sedona, and needed to stay here the night.. we hate airbnb and wouldn't stay in one because it ruined the town.. I'm now reconsidering that. If i think of anything good to say, I'll update. (Wife said there is a...
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