Kachina House — Local services in Sedona

Beautiful and unique products, terribly unresponsive and rude customer service.

I placed an order at the end of May and assumed the order had shipped. Two weeks later, I still hadn't received anything so I wrote to check in.

THEN they told me I had to pay an extra shipping fee for Europe. I Paid the PayPal request the same day, and responded to their email letting them know the bill was paid, and waited another week. Still nothing.

I wrote to them and they argued that I had not paid the extra shipping cost. I asked them to check their PayPal account because I had paid. They didn't respond until I literally forwarded my message confirming the bill had been paid, the PayPal payment confirmation email, and a screenshot of my Paypal transaction history showing it had been paid.

At that point somebody else took over, apologised profusely, and the order arrived within a week. The items are as photographed and very well-made so I left the two stars. The metal connectors are also a but rusty, so I don't think they are being well taken care of. It goes well with the colour of the item so I'm ok with it.

I don't know who Toby is on your team, but they were rude and unprofessional. It is not my job to chase after my parcel and to check in every week for a month to receive a...

We have discovered this place through internet research, and were curious about their shop as it claims to have hold various clay pots and other different items related to the indigenous Native American culture. When we arrived, we were greeted by miss Toby, who took it upon herself to show us around and further teach us about the culture and history behind each type of item. Her in depth knowledge resulted in more appreciation towards the details of each piece of art. The brief education that we have received was authentic in itself. We purchased two clay pots and one small bear, and even left with a couple of cards that give a brief explanation on how a certain pot or figurine was made. Overall, we are grateful for the kind and genuine gestures of miss Toby and miss Judy, and this shop has gifted us with one of a kind souvenirs in remembrance...

Kachina house contains a prodigious amount of Native American artifacts far beyond what the exterior of the building would suggest is possible. Before we came to Kachina house, we stopped at the Trading Post on the way to the Grand Canyon, which we were told was THE place to go for authentic Native American stuff in the country by our tour guide. The Trading Post had a few shelves of authentically made items and a lot of Chinese and Mexican items. Kachina House had more authentic items on ONE WALL than the Trading Post and ZERO imports from China or Mexico. As if that weren't enough, the prices at Kachina house are much more reasonable and if you stay at The Views Bed and Breakfast, you'll get a 20% discount. If you are looking for authentic Native American artifacts and want A LOT of selection, you will not be disappointed! We are so...