Xfinity Store by Comcast — Attraction in Union City

I had been Comcast’s long term customer and I leased their modem. Early 2021, I constantly experienced internet connection. After struggling for a couple of weeks, I consulted with my friend. My friend said the issue might be caused by the modem; besides that he advised me not to use Comcast’s modem, because their modems are just the same as what we can buy everywhere, except the prices are higher. Based on his suggestion, I returned the modem to the Union City Comcast office. The Comcast staff that handled my equipment return asked me why I wanted to return the modem, I told him the fact – Comcast’s modem is expensive and not working well. He said OK, and took the modem back. Before I left the office, I thought of one thing that has been bothering me for a while. Over the years, every time I saw a Comcast/Xfinity ad, I always saw deals with TV and internet bundled together. I then asked him that since I have not watch any TV for the past 10 years, can I stop subscribing to the TV service. He was displeased hearing my request. He questioned me why I did not make the request at the beginning. I told him I was sorry, but I did not think of terminating the TV service earlier. Regardless of his anger, he canceled the TV service for me. A few weeks later, it was time to pay Comcast bills again. I thought since I already stopped leasing the modem and subscribing to the TV service, the bill would be substantially lower. Surprisingly, that was not the case. After digging into the bill details, I found my internet bandwidth was upgraded from 100 MBPS to 400 MBPS on the same day I visited Comcast Union City office. I can understand Comcast’s staff was upset with my stop service order, but I cannot tolerate the fact that their staff changed my service without informing me. Their dishonesty has truly hurt the trust that the customers have given them. Last week another service provider came and installed the internet service. I am glad I do not have to deal with...

Miguel Friedman, I would like to give you an “A” for effort for trying to hide your name tag as the customer I HELPED asked for your name. The elderly gentleman had generalized a comment saying “you helped him” you clearly stated “I didn’t help you.” No matter who helps or in this case doesn’t help the customer, you are the manager and it is your responsibility to train your employees and for you to educate yourself on the total functionality of all products that your store sells. You stated that if the phone isn’t sending or receiving calls THAT is what you fix and that you do not have the knowledge to fix a phone if the pictures are blurry. It took me five minutes to Google how to fix the man’s phone. I am clueless with Samsung but I still fixed his phone for him. I thought the San Leandro Store was bad, it’s nice to know that Xfinity has a balanced lack of customer service.

Anyone having issues with your phone and are receiving horrible customer service, let me know I’ll help you !! My knowledge is better than the employee’s at Xfinity my customer service is impeccable and I do not charge anything !!! The relief in the man’s voice was reward enough to want to help anyone who feels as helpless as Xfinity...

Front door greeter-representative Adela was a real pleasure to work with this evening as I posed a technical question as to why my sweet heart's television suddenly lost audio yesterday. The knowledgeable Adela explained Mary Anne's cable box was very likely the culprit because the telephone representative Mary Anne spoke to would have no way to detect this particular issue via the remote signal he sent to the box. Despite my not being a Comcast customer because the service is not available to me in rural Oregon and my not having the suspect equipment in hand, Adela handed me a bundle containing a new cable box and remote control. She so nicely trusted in me to return the old electronics tomorrow. Mary Anne is so appreciative of Adela too because she is desperate to view the Oscars broadcast come Sunday. This Xfinity store was short-handed and this resulted in somewhat of a wait for service, but wow did Adela make the little wait worth my visit. She is highly customer service oriented and saved me a round trip through the awful traffic and mis-timed stop lights around these overpopulated...