Empire Hotel Kowloon - Tsim Sha Tsui — Hotel in Hong Kong

||Disaster....||Pluses:|- good location - tsim sha tsui;|- New hotel with spacious rooms;||Minuses:|- service is poor... starting from check-in and payment process - really bad experience. Took like 30 mins.... and arguing... Ruined my stay and was super tired after long flight;|- Taxi driver took me to another hotel - Empire hotel. As Trip.com dont have clear address in ch and eng for this hotel. And maybe NEED TO EXPLAIN ONLINE THAT NEED TO PAY ATTENTION THERE IS ANOTHER HOTEL.... So had to walk here...|- It doesnt exist on Apple maps... and only in Korean in Google maps... maps send u to Causeway bay... and cant find in location on wechat... |- All lights switches in Chinese language... seriously?... when u switch off something - cant switch on bathroom.... takes lots of time to figure out...|- So many stuff in the room... super eco-unfriendly.... so many packages, paper, extra useless things .... |- very bad sound isolation. Cold floor with no carpets - is like sound amplifier.... hear everything inside building, hallway, even water inside pipes...|- Breakfast... LOL ... u have to go to another hotel to have breakfast..... that is first time.... belong to same group..... |- pool.... LOL... ye... u have to go to another building to swim.... |- absolutely does bot worth it.... |- Wifi is super bad inside room. Skype call (audio) for work could not get through... same for simple Netflix videos - slow and disconnected... 21st century - wifi is kind of essential... |||Total disaster.... there are so many better hotels around - YMCA, Panorama, Hilton Garden in... any hotel would be...

I'm on day 2 in quarantine, not only is the food inedible but I had ordered from Panda-mart which contained alcoholic beverages and the management pulled it out of the bag and are withholding it from me until the end of my quarantine despite me ordering an alcoholic beverage the night before so I was under the pretence that it would be ok. However upon 2 phone calls, one with regular hotel staff whom of which agreed that this was their mistake would allow it one time, and the second time to the rude hotel manager who accepts it's their fault but had rudely shut down any form of compromise has led me to writing this review because not only is this a sign of incompetence but it's also an underlining issue that the hotel can create whatever fascist rules they may desire and brand it as "government policy" in spite the fact that this is my 5th quarantine stay and by far the rudest staff I have ever interacted with in all my quarantine experiences. On top of that my room is branded as a double bed yet they put two single beds together and used a double bed sheet, talk about quality sleeping as I am a person who sleeps in the middle of the bed so this obviously isn't...

My stay at this hotel got off to a rough start. The original room was extremely small, dusty, and didn’t feel like it matched the standard of a 4-star property. There was barely any space to move around, one flimsy plastic chair in a twin room, and nowhere practical to store suitcases. I had to ask housekeeping to come in and vacuum. After raising my concerns with the staff, we were moved to a much better room the next morning. The new room felt comfortable and more in line with what I had expected when booking. From that point on, the stay was much more enjoyable. The breakfast wasn’t great and I only ate there twice during the week. That was another area that could use some improvement. On the positive side, the location is fantastic. There are plenty of restaurants nearby and most places are within walking distance. The staff were friendly and helpful throughout, which I really appreciated. Overall, I’d give my experience 4 out of 5 stars. The upgraded room and great location made up for the rocky start, but the initial room and breakfast bring the rating...