MARRIOT CATEGORY 5 HOTEL ST GEORGE HELSINKI IS A CATEGORY 5 IN TERMS OF LARGE BEAUTIFUL HALLWAYS & GLASS LIFTS BUT A 3 STAR HOTEL INSIDE THE ROOMS! Adverts for this Hotel are 90% Inconsistent between the Pictures of the Rooms & What is Allocated upon Check-in. Hotel ST George is a Member of the HELSINKI CHAIN KAMP COLLECTION HOTELS & A MEMBER OF MARRIOT BONVEY for the ONLY GOAL OF CLIENT ACCESS TO UK/USA/INTERNATIONAL CUSTOMERS DATABASE. Hotel St George Helsinki the Focus is not about YOUR STAY AS A PAYING CUSTOMER, ITS NOT ABOUT YOUR COMFORT INSIDE THE ROOMS OR GREAT FOOD AFTER 9PM. I booked a Cozy Studio, 1 Queen, Garden View the Pictures had a beautiful work area & a Separate adjoining area room, for comfort, a beautiful stacked shelf of books & ample room area. After Marriot Central Reservations booked the room I rang the Hotel Reception & Mentioned I am ALLERGIC TO DUSTY BEDSPREADS / DUSTY COUCH PILLOWS ON THE BED because these items are not Changed daily. I explained my Preference is A FEATHER FREE ROOM, Just the WHITE BEDSHEETS, WHITE DUVET COVER, & WHITE PILLOW CASES. & NO DUSTY BEDSPREADS. The Reception Staff Tone is Extremely Professional but that is where it ENDS, THE Hotel St George Helsinki cannot execute Simple Instructions. Upon Check-in THE BOOKED STUDIO turned out to be a SIMPLE SINGLE ROOM, WITHOUT ANY COMFORT, WITHOUT A WORKAREA DESK, NO A TABLE TO EAT MY ROOM SERVICE, the room had A CHEAP DUSTY BEDSPREAD / DUSTY COUCH PILLOWS, ON THE BED, EVEN THOUGH I RANG THE HOTEL EARLIER & SENT AN EMAIL. I HAD TO GET RECEPTION TO CHANGE THE BEDSHEETS / DUVET COVER. After 9pm the In-Room Dinning Service Menu is awful, full of Cheese Sandwiches, A Cauliflower & Trout Soup, Air dried Tomatoes & Green Leafs. The In-Room Dinning after 9pm is what You get offered in a 2-3 Start Hotel that does not CARE about Your Diet the Customer. So I order the Cauliflower & Trout, I was told they have RAN-OUT of Soup, Lazy Hotel that cannot even be bordered to make SOUP, its all about CHARGING THE CUSTOMER. After 9pm No Fish, No Steak, No Caesar Salad, No Club Sandwich, No-Soup on the Menu & they want UK/USA/INTERNATIONAL CUSTOMERS TO PATRONIZE THIS HOTEL & PAY ā¬460 Per Night for a SINGLE UNCOMFORTABLE ROOM & OF COURSE LARGE BEAUTIFUL HALLWAYS & BEAUTIFUL GLASS LIFTS. Don't You get it Hotel St George Helsinki, SPG IS ALL ABOUT THE CUSTOMERS. So what Rights & Benefits to the Customer, does the Hotel St George Helsinki have to advertise & Charge ā¬460 per night or 35,000 Points for a Single room without a Workarea, No table to Eat Room Service food, but advertised with misleading Pictures as a Cosy Studio. Long Term SPG Customers, Directors, Senior Level Management, UK/USA/INTERNATIONAL BUSINESS TRAVELLERS , if You have been travelling on Business Trips & Staying with SPG / Carlton Ritz do not get ripped-off I am writing this Review with Sincerity because If any Hotel is in the SPG, CARLTON RITZ & MARRIOT BONVEY Programme then the HOTEL SHOULD MEET THE EXPECTATIONS. All new Business Trip & Nordic Travellers may think Hotel St George Helsinki is 5/5 its because you don't know any better. A 5 Start Hotel is not about Large Beautiful Hallways, Its not about Fancy Glass Lifts, Chesse Sandwiches on the Menu for in room-dinning after 9 pm & we run-out of Cauliflower & Trout, I will advertise a Cosy Studio but allocate the Customer A Single Uncomfortable Tiny Room 308 on the 13th...
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Now that corona is doing it's damage all over the world we thought with my wife to start checking hotels here in our home city. We are frequent travelers and seen the world a lot but only been in few hotels here in Helsinki. October we decided that we go hotel once a month and see hotel scene here in our home city.
These are our thoughts after spending a night in St George. We stayed in sky attic studio 711 which we can recommend wholeheartedly as it was really spacious.Ā Views from window were nothing special but we heard that some rooms have views to a nice park and old church which is just front side of the hotel. Sadly those sky attic rooms are not as big as 711 so you need to choose between space or the views. Bed was comfy and we slept fine even though we watched a horror movie just before sleeping. Room was clean and quiet.
Tv had chromecast so you could use your phone to watch netflix, amazon and so on which was nice feature and well nowadays it is somewhat norm and should be found in every four or five star hotels all over the world. Tv by the way had also soundbar .
There was remote controlled skylight in a roomĀ from which you could see night sky but sadly we only did see clouds as it was raining that night. Bathroom was spacious and had japanese style of toilet. Special note that bathroom has also a speaker so you can turn the music on from tv and listen it while having a shower or well whatever you decide do in bathroom. Shampoos and soaps were in big bottles.
There was no kettle in our room but i think you can have one if you just ask. Well there was soda stream machine but we are not big fan of sparkling water so it was just a curiosity for us. Minibar had the basics. Wines, soft drinks and some snacks. As it was my wife birthday I had also requested some sparkling wine, chocolates and roses and all those were waiting for us when we came. Wife was pleasantly surprised and you can see her reaction also from the youtube video review Honest Helsinki Hotel Reviews. Staff was very friendly especially in the restaurant when were were having a breakfast even though breakfast was surprisingly basic for 5 star hotel.
I tried spa and spa had couple of swimming pools and saunas. Steam and normal finnish one. Little lounge area in spa was nice and it was possible to buy some refreshments like tea, non alcohol drinks and some others. Water and fruits were free. Overall its nice little spa which makes a good addition to already nice hotel.
Hotel has gym but it's really small and there's not much of equipments. When traveling abroad it's very important for me but now doing these staycations here in Helsinki it's not that must or important.
Hotel has also bakery if you want to try some finnish delicacies. We took mud cake, matcha latte and cappuccino. Wife didn't think much of her latte but my cappuccino was good and cake we shared was delicious.
Highlights of the hotel - +++ Spacious room ++ Comfortable bedĀ ++ Spa Room for improvement --- Really basic breakfast -- Small gym - Hotel had no character.
Special note - Hotel has...
Ā Ā Ā Read moreThe hotel can look quite nice , clean and with a touch of history. But the service is very bad. And far away from 5 stars. During my staying there I mentioned several time my disappointment due to different reason -spa in a five star hotel close at 6 and you can joint 30 minutes per person ( 20 minutes of sauna , 10 in pool ) like you were in army and not there to relax,but to get stress looking at the time. No pragmatism : at six one lady turned off the light in the sauna without inform . Then start screaming āolemme kiinni ā good example Of elegance and courtesy. They say itās due to coronavirus, but thatās just and excuse ! Because the virus can circulate even before 6 pm.
the room quite nice and clean , but has no coffee machine with capsule as 5* they offer the boiler like when you are in camping and to prepare a filter coffee itās quite annoying for two reason: the cup are not enough big and practical to contains āthe special ā filter they offer. And the boiler was leaking water, so our pc had risked to be damaged .
the service at the breakfast was quick and lovely made by one greek man and his colleague.but the breakfast still not at the level of five stars . Sausages cold, no good choice in sweets and very poor. Eggs should be at least made fresh in a hotel who pretend to have standard but those cold as well .to compensate the cold food , air conditioned temperature set like we were in africa. So we started sneezing because the chill.
But the worst thing can happen in a 5 * stars Hotel is : -THE MANAGER WAS ABSENT ALL SUNDAY AND MONDAY MORNING! ?and no one to replace him/her . Can you imagine something like that in a Five stars hotel ? And when I asked to talked to him, one woman at the reception invited me to follow her in a different room to discuss about my disappointment and noting my feedback on paper. - like a school - once got all my disappointments she didnāt compensate in anything, the only thing she could say was āIām sorry , thanks for the feedback ā
In conclusion : perfect hotel for Finns who come from the countryside and they believe to live the experience of a five stars hotel because they didnāt see anything else .
If you are staying in Helsinki I suggest to all the visitors to go to Clarion Hotel in jatkasaari , 10 minutes by walk from the centre, very good breakfast, very cozy room with view, spa with swimming pool on the rooftop and sauna . (110 breakfast included) Nothing to envy to a hotel like st George who pretend to be example of service and standards ....
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