Lato Boutique Hotel — Hotel in Municipality of Heraklion

My daughter (6) and I visited Crete for her spring break, excited for our first trip to the island. My husband booked a superior sea-view room via Expedia at a premium price, significantly higher than the hotel’s website rate. Unfortunately, our experience was deeply disappointing, marked by misleading room allocation, cleanliness issues, and unprofessional service. Upon arrival, we were assigned Room 125 on the first floor, described as a “superior sea-view” room. Instead, it offered a view of rooftops with only a tiny glimpse of the sea—far from the stunning sea views advertised and shown in other guests’ photos, likely from higher floors. We requested a higher-floor room, but after a lengthy discussion, the staff claimed no other rooms were available. Curiously, the hotel’s website showed sea-view rooms still bookable for our dates, raising questions about their allocation process. As a solo parent traveling with a young child, I couldn’t help but wonder if this influenced our treatment. The room itself was unacceptable for a “superior” booking: • Cleanliness Issues: The floor was so dirty that my daughter’s feet turned black after walking from the bathroom to the bed. Cups were cracked and stained, and the initial towels felt filthy, with a long-unused, grimy texture. • Bugs: We found bugs everywhere, leading to itchy bites that required extra showers. This was particularly distressing for my daughter. • Noise: At 2 a.m., loud phone conversations from the front desk woke us, disruptive for a family needing rest. After raising concerns, the front desk provided cleaner towels promptly, delivered by a courteous young staff member—a small positive amid the issues. However, this didn’t offset the overall experience. We’re checking out tomorrow and moving to another hotel. Crete has many wonderful accommodations, and we won’t let this experience dampen our trip. I urge the hotel to address room allocation transparency, cleanliness standards, and staff professionalism. Families deserve better for the price paid. Rating: 1/5 Traveled April 2025 with...

Not worth your money, would not recommend. The view was hideous, it feels like prison! I am here as a tourist, not as a prisoner. It is a GHETTO view, not a city view. I couldn't open the curtains, because every neighborhood can see through every inch of your privacy. It makes this room more suffocating and oppressive. Not only about the view but also the noises. The noises from streets, airplane, hallways, and people next door are crazy. I feel so unsafe and so anxious even in my room. The noises were driving me crazy. Couldn't sleep at all because I feel so anxious and nervous about the noises. Why I need to hear somebody's showering at 1am? You can hear every drop of water flowing and draining when someone in the building uses it. I stayed in comfort room for three nights. And it wasn't a COMFORT room. There's no comfort chair/sofa, no view, no shower robe. Also not enough room for baggage. It was suspicious since the photos were not showing a certain room, they were just random pictures from random rooms. It is not the same. Also the wifi is so slow, moreover the phone signal was weak all over the building. Also, the cleaning lady opened my door at 10:20 even though my checkout is 11am. Without a single knock on the door. I was so embarrassed and felt exposed. Even there was 'do not disturb' sign on my door. Worst till the end. I am so disappointed to the extent that I wanted a refund. I worked day and night to get here, now I got this. I feel so bad and depressed. Now I need extra $1k for therapy to get help with this traumatic experience. Breakfast was mid and simple. But if considering this is a four-star-hotel, it is not a good one. Not enough variety. I don't think that my standards are too high. The standard that this hotel was given a four star by is certainly not reliable at all. If you're from any big city and have standards of middle or upper middle class, please reconsider. It will be a...

Not worth your money, would not recommend. The view was hideous, it feels like prison! I am here as a tourist, not as a prisoner. It is a GHETTO view, not a city view. I couldn't open the curtains, because every neighborhood can see through every inch of your privacy. It makes this room more suffocating and oppressive. Not only about the view but also the noises. The noises from streets, airplane, hallways, and people next door are crazy. I feel so unsafe and so anxious even in my room. The noises were driving me crazy. Couldn't sleep at all because I feel so anxious and nervous about the noises. Why I need to hear somebody's showering at 1am? You can hear every drop of water flowing and draining when someone in the building uses it. I stayed in comfort room for three nights. And it wasn't a COMFORT room. There's no comfort chair/sofa, no view, no shower robe. Also not enough room for baggage. It was suspicious since the photos were not showing a certain room, they were just random pictures from random rooms. It is not the same. Also the wifi is so slow, moreover the phone signal was weak all over the building. Also the cleaning lady opened my door at 10:20am even though my checkout is 11am it had 'do not disturb' sign on. I felt so embarrassed and exposed. Worst till the end. I am so disappointed to the extent that I wanted a refund. I worked day and night to get here, now I got this. I feel so bad and depressed. Now I need extra $1k for therapy to get help with this traumatic experience. Breakfast was mid and simple. But if considering this is a four-star-hotel, it is not a good one for sure. I don't think that my standards are too high. The standard that this hotel was given a four star by is certainly not reliable at all. If you're from any big city and have standards of middle or upper middle class, please reconsider. It will be a...