Sofitel Bali Nusa Dua Beach Resort — Hotel in Kuta Selatan

Great resort for the most of it. Although most of the staff were just so, so lovely, I have to make special mention to certain staff - Sugi, at the day spa was very attentive and her experience and knowledge in providing the services I had were exceptional. Resmana (sorry if spelling isn't quite right), did a perfect job in setting up our floating breakfast. His attention to detail could not be faulted. Yulyastika, at Toya Restaurant also gave us wonderful and attentive service - thank you so much. The food and view from this restaurant also was on point! The resort had a great vibe and atmosphere. You can find both quiet and action at this resort. Great for young, old, couples and families. As you can see most of my comments are very positive and I am sorry to end on a sour note, but it needs to be mentioned - We bought a package that included access to the Club Lounge that included afternoon tea as well as canapes and cocktails. This is no reflection on the wait staff - they were always courteous and friendly. However the replenishment of food was very poor. Every day we were there it was always running out and very, very slow to be topped up again.There were only 2 hot dishes (both at afternoon tea and evening canapes). They must know how many guests had club lounge access and should cater accordingly. Not only was it the hot food, but even the crackers, cheese etc. Also glasses if you just wanted a soft drink or mineral water. You often had to ask a wait staff for a glass and then wait for them to get you one. Again, no reflection on wait staff. Management should 'manage' this and eyeball the area. Also, staff at the reception desk of the Club Lounge could be taught to 'up' their game. Reception staff in the general area were much better. You would think the best staff would be employed to work at the Club Lounge. We rang up and asked for a late check out and I received a message via WhatsApp, telling us that we just needed to present our room cards to reception and they would update it. We went to Club Lounge Reception and was told by the girl on the desk that we would have to wait till her colleague came back to update card. We just went down to the main foyer and the reception staff there updated the cards in a millisecond. Why couldn't the girl on club lounge reception do it? Then, after we checked out and paid our bill at the Club Lounge Reception, we wanted to wait half an hour in the lounge and just have a cup of coffee or tea (as they said they provide all day refreshments), till our pick up to the airport arrived. We were told we weren't allowed as we had now checked out or she would have to check with her manager. If we had known that, we would have had our cup of coffee and then checked out. I mean really....if you pay that price for club lounge access!! We were dumbfounded and left the lounge as we weren't going to plea for a cup of coffee and sitting there for half an hour. I later went back to provide feedback! They said there was miscommunication. I've played it back in my head and we definitely said we just wanted to kill half an hour in there. Anyway, that's my rant. Some guests are well to do and expect exceptional service in a Club Lounge and for some guests, it's a very special treat, but also expect special treatment if you are paying for it. This is a 5 star resort and greater attention to finer details needs to be a given! I recently heard a quote - "Luxury is having more than what you asked for, given to you without asking". I think management should take this on board and train reception staff and supervisors (food & beverage) at Club Lounge...

I recently had the pleasure of staying at the Sofitel Nusa Dua, and I must say, it was an unforgettable experience from start to finish. Every aspect of the resort, from the lounge and restaurant to the kids’ play area and pool, was thoughtfully designed to provide maximum comfort, luxury, and enjoyment.

Lounge Experience The lounge at Sofitel Nusa Dua is a perfect blend of elegance and relaxation. Upon entering, I was immediately impressed by the sophisticated décor and the calming ambiance. The seating was plush and comfortable, ideal for unwinding after a day of exploring. The staff were exceptionally attentive and friendly, always ready with a warm smile and prompt service. The selection of beverages and light snacks was impressive, featuring both local flavors and international favorites. Whether for a casual coffee or an evening cocktail, the lounge provided a serene environment to relax and socialize. Yuli and Tai at front desk were amazing. Kristina and Mat at minestrone club were best,

Restaurant Dining Dining at Sofitel Nusa Dua was nothing short of spectacular. Dinesh the chef understood our veg needs properly. The restaurant offered a diverse menu that catered to a variety of tastes, from authentic Balinese dishes to international cuisine. Each meal was a culinary delight, beautifully presented and bursting with flavor. The fresh ingredients and creative combinations truly showcased the chef’s expertise. The ambiance was elegant yet inviting, with attentive staff who ensured that every dining experience was memorable. Breakfast buffets were particularly impressive, offering a wide array of options to start the day right.

Kids Play Area Traveling with children can sometimes be challenging, but the kids’ play area at Sofitel Nusa Dua made the stay incredibly enjoyable for my little ones. The play area was safe, clean, and creatively designed to keep children entertained for hours. It featured a variety of toys, games, and activities that stimulated their imagination and energy. What I appreciated most was the staff’s genuine care and supervision, allowing parents to relax knowing their children were in good hands. It was a wonderful space that balanced fun and safety perfectly.

Pool Facilities The pool area at Sofitel Nusa Dua was a true highlight of the resort. Surrounded by lush tropical gardens, the pools offered a refreshing escape from the tropical heat. The water was crystal clear and well-maintained, with ample loungers and shaded areas for relaxation. Whether I wanted to swim laps or simply lounge by the water with a cocktail, the pool area provided the perfect setting. The poolside service was impeccable, with attentive staff ensuring that drinks and snacks were always within reach. It was an oasis of tranquility and luxury.

Final Thoughts My stay at Sofitel Nusa Dua was an extraordinary experience that exceeded all expectations. The combination of luxurious amenities, exceptional service, and family-friendly facilities made it a perfect destination for both relaxation and fun. I highly recommend this resort to anyone looking for a sophisticated yet welcoming getaway in Bali. Whether you’re traveling solo, as a couple, or with family, Sofitel Nusa Dua promises a memorable and delightful stay. I look forward to...

We recently stayed at Sofitel and experienced both the Prestige Suite and the Luxury Room, giving us a comprehensive view of the hotel’s offerings.

Prestige Suite The Prestige Suite was spacious and beautifully designed — we truly enjoyed the size and comfort. However, we encountered a few issues during our stay. The tile flooring can be dangerously slippery when stepping out of the shower or bathtub; my wife nearly slipped. Additionally, we noticed cockroaches in the room, which was concerning. The suite was located at the far end of the beach, making it a long walk back from the main hotel facilities. Being on the second floor without a nearby lift also meant climbing stairs frequently, which was inconvenient.

Luxury Room We later moved to a Luxury Room on the ground floor next to the lift for easier access. While more conveniently located, this room was significantly smaller, and sound insulation was a major issue. We could clearly hear noises from upstairs, adjoining rooms, and even doorbells and doors closing nearby, which affected our rest.

Breakfast Experience We tried breakfast twice at Kwee Zeen but were disappointed both times. On one occasion, a guest screamed upon seeing cockroaches running near the fresh food area. Some food items were not fresh and had a noticeable odor. After that, we chose to dine at the Club Lounge instead, where the quality of food and service was considerably better.

Checkout Experience Despite holding Accor Platinum status and confirming a 4 PM late checkout upon arrival, our room key stopped working after breakfast on our final day. When I approached the front desk at 12:20 PM, I was told I had to check out by 1 PM because I hadn’t requested late checkout the night before — something I have never encountered at any other Accor property. The rushed packing and abrupt end to our stay disrupted our plans and left us with a poor final impression.

Safety Concerns The lobby floor can be hazardous when wet. During one cleaning session, water pooled on the tiles, I was almost fell over, but my young son wasn't lucky, he slipped and hit his head on the floor. There was no warning signage coming from the room side, only the sinage coming from the lobby, which was quite alarming. The staff who were cleaning just stopped the machine but they didn't warn us about how slippery the floor was.

Dining & Accor Discount Issues Another issue we noticed across multiple restaurants was inconsistency with the Accor Plus dining discount. Staff would take a photo of our membership card and state a 50% discount applied, but they failed to mention that children’s meals were excluded. Moreover, the discount often wasn’t applied correctly on the bill, requiring us to request adjustments and present our card again. This happened more than once, indicating a lack of training or attention to detail.

Overall Impression While the Sofitel property has its strengths, especially in room design and Club Lounge service, the inconsistencies in service quality, cleanliness, safety, and management of loyalty privileges left us disappointed. There is clear room for improvement, particularly in hospitality training, hygiene standards, and honoring elite...