HOTEL VITE By Naman Hotellerie — Hotel in Rome

Let me be clear – this is one of the worst hotels I have ever stayed at.||It looks nothing like the pictures – NOTHING. I don’t even know where to start.||The huge hole in the wall next to the stairs leading up to the hotel was the first warning of what was to come.||The receptionist was wearing grubby, casual clothes, staring at their private computer, and didn’t even bother to stand up when I approached the front desk – unless someone was checking in.||The room was dark and couldn’t be properly lit. One lamp was bent in the middle, maybe from a fall – cheap quality regardless. The shelves looked like something from IKEA or similar.||The curtains were filthy and dragged along the floor. The bathroom doorframe was absolutely disgusting. The dark flooring made it impossible to tell if it had been cleaned.||There was an adhesive band aid on the wall – perfectly complementing the hole right next to it.||The sofa was missing cushions, making it impossible to sit comfortably – not that you’d want to.||The bathroom tap didn’t work, the showerhead holder was coming out of the wall, and there wasn’t a single roll of toilet paper.||The minibar? A wrinkled bag of crisps and a small box of nuts – nothing else. All of it placed on a dented shelf. The entire wardrobe was worn and almost falling apart.||Extra pillows were thrown into the wardrobe. I couldn’t tell if the pillowcases were clean – and I doubt they were.||The towels were definitely not clean and clearly hadn’t been changed since the last guest. One of them had dark make-up stains, as if someone had wiped their face with foundation on. Absolutely disgusting.||Breakfast looked inedible – we didn’t even try, given the standard of everything else. The yogurt with muesli was just a store-bought plastic container. It was also served 15 minutes late.||And then there were all the little things:|– The luggage rack was broken|– None of the hangers matched|– Cheap plastic hangers in the bathroom|– Bags of used towels and dirty bed linens left standing in the hallways||There was a communal coffee area with a “minibar” – glass jars of cookies – where kids were running around sticking their hands directly into the jars.||Did I complain? Yes – first five minutes after entering the room. Then again later that evening, and again in the morning.|The receptionist – who clearly didn’t care – said he didn’t know when his manager would be available.||By morning, we had found another hotel. I messaged them on WhatsApp in writing, telling them not to charge us for the upcoming three nights. I also confronted the receptionist in person, showing him another negative review I had found on Tripadvisor during the night. He didn’t answer – just rolled his eyes.||They charged me anyway. €1848 for four days.||I honestly cannot imagine what excuse they’ll come up with in response to this review, but I expect it to be as false as everything else on their website.||(note that irony may occur - I am just so furious that they get away with cheating people like this. And please take a look at the...

We had a terrible stay here. We returned back to the hotel twice to find the door to our room was left open by hotel staff. ||On the first day this happened - the staff were very unhelpful, rude and disrespectful. They advised us that our valuables should have been in the safe in our room - We did not have a safe. They provided us with a safe and offered us €10 for the inconvenience. ||When the same issue happened again the next day, we were in utter disbelief. The staff accused us of leaving the door open. CCTV footage from the camera outside our room proved that we did not leave it open - it was hotel staff. ||We went to reception and the man at the desk advised us that he couldn’t do anything, that no other room could be given, and that the hotel was “safe”. He and another male member of staff walked away from us many times rolling their eyes when we asked for help to feel safe. We were absolutely horrified. The staff advised that they could only offer their “assurance” that there would always be a member of staff on the reception to keep the hotel safe. This was a lie. There were many times we walked past reception with no staff there. ||We were left feeling unheard, frustrated and very unsafe. We spent approximately 1 hour at reception asking for help. We were lied to and treated appallingly. There was no manager available to speak to at the hotel but we pushed to speak to a manager on the phone. She was very rude and left us feeling very upset as she accused us of only being “after cash”, she insulted our home country by calling it “unsafe” and was very dismissive and angry to be called. She did however advise us that there were other rooms on the top floor we could be moved to. ||This was what we wanted; to move to a safer room that we could lock with a key. To aid our move, we were handed an “all access room key card” which unbelievably could give us access to every room in the hotel - another very unsafe and irresponsible action by the hotel. As 3 maintenance men waited watching us - we moved from our room to a tiny room in the roof of the hotel.||It felt like a nightmare. I was frightened to be alone in my room and in the hotel. The men working there were awful and the manager who was a woman was equally terrible. ||When we were trying to sleep that night in our new room, we heard through the paper thin walls that the couple next door had returned to their room to find that the cleaner had left the key in their door! So the entire move for us from a room with a key card to a room with a physical key was not going to stop the initial problem occurring with our room being left open and unsafe by hotel workers.|This is not a safe hotel. This ruined our trip and made us so uncomfortable and upset.||The hotel was also dirty. The shower was terrible and...

Unfortunately I don't recommend staying here. Our room had no windows and low ceilings, staff didn't follow up, and maintenance left our room unlocked! ...

We booked a "Classic Room" and received a room that had no windows except for a skylight (could not open to ventilate), and had slanted ceilings that you have to hunch under near the bed and table. There were no images at the hotel website showing these rooms, and they were not what we thought we paid for. We asked for new rooms and were told that he would speak to his manager to ask but he never followed up with us about it.

One night we came back to our room to find a key left inside the lock outside the door, meaning that our room was left insecure for 9 hours and anyone could have entered! We went downstairs right away and told the front desk. The man at the front desk was rude, unconcerned, and responded “was anything stolen” and then scoffed at us when we asked to speak with a manager. The issue of course that we had left all of our things in the room expecting that they would be kept secure by the hotel staff at all times.

We did our best to enjoy our time in Rome and at Hotel Vite. The location of the hotel is very central and we had a positive experience with the man who checked us into the hotel. Unfortunately, the experiences described above kept us from loving our stay and recommending this...