Residenza Frattina — Hotel in Rome

Pure deception with the photos. Look at real photos I uploaded. We were 3 couples that all paid for the same accommodation. Each of the 3 couples had different size rooms. We had the smallest (see pictures), and the next couple had the same type of room but with a little more space that included a sofa bed, the 3rd couple had the nicest room with plenty of space and decor you would expect in Rome. We complained about that to the mystery person via chat, there is no lobby or front desk. This was futile. We asked to pay by square meter/foot. They refused. Even though it was easy to calculate to make the point we asked for Sq M/F for each room. They would not provide us with that information because they knew it was logical that it could not be possible that each room was the same cost. And yet they did nothing. We do not spend much time in the room when we travel. We don’t even care if there is a breakfast option, there is not here. What we expect is a clean, secure room, that is fairly priced relative to the other accommodations on the property and in the vicinity. The only practical way we as consumers can seek justice is by alerting others of these experiences. They say “you get, what you pay for” well that is not the case at Residenza Frattina. Here, it is “you pay and then we’ll see what you get”. Run, don’t walk, stay far away from...

Not great. Location good, breakfast good. However we ran out of hot water and then the external gate broke, leaving us stranded on the street. The management have been slow to respond and claim the issue with hotel water was due to weather conditions, but had this been the case, it would have been explained at the time not a week later by email. When the gate broke, the porter had to be called and he did not have a key. Whilst we appreciate things like this happen, the way the hotel staff dealt with it was appalling. When my husband spoke to what was a senior member of staff on the porter's phone, he was unhelpful and eventually hung up on my husband who only wanted to know if there was a key! We were genuinely distressed at the thought of being locked out our hotel all night, especially with our young son. Eventually the porter turned up with a key, after an hour. The management have offered a small refund (yet to be paid) but it doesn't even cover the cost of one night's stay. You need to be very aware when you book this hotel that there is NO senior member of staff before 9am and after 5pm. Whilst I'm sure this isn't a problem for many stays, it was for us, and families with young children need to be aware. A shame, as this distressing hour soured our memory of what had been a lovely...

Although the location was really good. ( 5 minutes walking to Spanish steps,10 minutes to the Fontana, and many other important sites, I have to give this hotel a 3 stars. Why? 1.- the eating area from the hotel was out of service,so the option was to eat at your room. No table or chairs to eat, plus the food was cold ( cold scrambled eggs 😜) 2.- it seems that they are under renovation. So the patio had a gigantic hole with a horrible sewer smell. 3.- lots and losl stairs , no elevator. 4.- the rooms were ok, although the bathroom had a plumbing issue in the. Shower, the horrible sewer smell again in toilets and shower. Especially at night. 5.- after 5 there is no one in reception ( there is not such a thing as a reception area it is just a room with the guy ) so if you have any problem you are helpless. Like in my case . My neighbors were smoking and all the smell was going through my door and I had to turn on the fan , so my 4 year old could be sleeping without smelling that. When I told the lady about that incident in the netn morning , she just told me that she was going to take a look in to it. Nothing else nothing more. No smoke free. 5.be aware of when they clean your room the cleaner they used could smell for hours.

In conclusion a horrible smelly...