Greystone D' Majestic Place — Hotel in Kuala Lumpur

DO NOT TRUST AND BOOK THIS PROPERTY from the management company called GREYSTONE. Avoid at all costs! You may end up homeless on the streets at night like me! I literally had to wait at the hotel lobby from pre check-in time at 2.30pm till almost 12am to engage my travel agent on alternative arrangements.

This property did not honor my Agoda booking, and my fully paid reservation was cancelled by them at the last minute only after I arrived for check-in, with the reason that an "incorrect rate" was offered to me.

The rate I had paid for wasn't a ridiculously low rate which could have raised my suspicions that it was an honest mistake of some sort, as it was about 30% lower than the rate that I had paid when I stayed with this same property just last month in November. Sounds like a good promo? NO. IT WAS THE START OF A TOTAL NIGHTMARE.

I was offered instead by the property's staff to book direct with the property but at a much higher price than the price I had a confirmed booking for on Agoda, after being informed that they cancelled on me. Fellow travellers, does this sound like a BAIT AND SWITCH SCAM to you?

Edit to respond to property's reply (23 Apr 2024): Agoda's communication to me is that the cancellation was initiated by the property (Greystone) for the reason of "incorrect rate." Agoda has clarified that they are not in a position to cancel bookings, only the property can.

I have also spoken to your staff on that very day of this incident, and I was offered the "opportunity" to book direct with Greystone (at a higher rate that my Agoda booking) to secure my stay. The property was fully booked on that day, so please DO NOT TWIST THE TRUTH here. I will let my fellow travellers judge for themselves based on your many other multiple 1-star...

Truly disappointed 1) The water heater is not functioning, the problem is resolved after we complained, but it has gone back to not functioning the next day morning. We r bringing kids, no hot water shower is truly not convenient ( In addition the staff told me , after check in must wait for 20mins only will have hot water🤬🤬in this case pls put a notice, this is even worse than a budget hotel)2) The aircon is dripping heavily, and our bed is all wet. The problem was resolved after complaining, but it remained dripping again during midnight 3) the tv program is not functioning, but it resolved after we complained 4) the drainage system is terrible, water won't get down to drain... Is very wet in our toilet5) no phone calls to reception, no extra key card. When we wanna complain , we have to go down the lobby for the whole family 6) the double bed mattress on the floor really can dump into the garbage center, as it feels like sleeping on the spring , not on the bed. Even when we step up the mattress , the steps can reach the floor thru the mattress 7) the whole big room only got one dustbin8) the fan in the room is not functioning, I was told that the whole building's fan cannot be used. So might as well just remove away the fan9) I requested to change rooms but they said no more rooms available 10) very slow reply on WhatsApp (as that's the only way we can communicate with the person in charge)11) the one n only socket left in the room for us to charge our phone is also not functioning. It resolved after we complained Truly truly disappointed with the stay this round .Resolved all these housekeeping problems causing me late to my event , eventually we missed out on a lot of programs,all the way we r traveling from...

The air conditioning doesn't feel effective even at 17°C; it feels like 30°C.- There's no toilet paper; it seems like it hasn't been refilled.- The TV in the master bedroom is broken.- The TV remote in the living room is not working; even after going to the receptionist, they said I need to ask the technician because they don't have stock.- The air conditioning is leaking in the morning.- The sofa in the living room smells musty, as if housekeeping hasn't been done.- In short, all the air conditioning has problems.- The sauna is not available at that moment.- The expectation was 3 rooms with proper beds for 7 people, but actually 2 people had to sleep in the living room with only a mattress.Additionally, I didn't realize it was canceled; it showed as overbooked, but by that time, I had already reached the Airbnb. Mind you, this was for a birthday party, so everything was well arranged.However, after checking out, someone from Trip.com called me and informed me that the booking was already canceled, and I received a 1-day compensation, getting back nearly RM1000 in Trip Coins, which I am quite grateful for.When I arrived, while they were fixing the leaking room issue, they gave us a holding room for 2 people. The holding room was quite convenient, so maybe this was just a one-time bad experience.Additionally, the privacy for the bathroom is suitable for husband and wife only, haha. Location-wise, I love it, but it's better to use Grab for...