Hotel AL Amin — Hotel in Kuala Lumpur

The HOTEL "Manager" said: “We don’t clean rooms every day!”||⚠️ Honest Review: A Disappointing Experience||Hello everyone,||I’d like to share my honest experience at this hotel. Let me begin by acknowledging the female receptionists—they were consistently polite, cooperative, and attentive. Every time I asked for assistance, they went above and beyond, often offering more help than I expected. Their professionalism deserves recognition.||Unfortunately, my overall experience was overshadowed by a serious issue: the hotel’s approach to cleanliness and the behavior of its manager.||Despite upgrading to a larger room with a private bathroom and paying a total of RM 480, I was shocked to discover that bed sheets were not changed daily, and the bed began to smell I never expected they didn't change it the first couple of days. ||This level of hygiene is unacceptable, especially at this price point—frankly, I could have booked a far better place on Airbnb, for example.||When I politely asked the manager to send someone to clean the room (didn't mention the bed sheets yet), his response was even more surprising. He said, “Didn’t they clean it yesterday?” I clarified that I was referring to today, but he repeated, “Didn’t they clean it yesterday?”—as if that justified skipping today’s cleaning. I asked, “Don’t you clean rooms daily?” and he replied, “No, it’s costly!!!”||I paid what you asked for didn't I ?!!!!! And it's not mentioned anywhere I need to pay extra to get the bed sheets, pillows and covers changed daily!!!!! ||I was stunned. I told him this should be clearly stated on the booking platform so guests are aware of the hygiene policy here. I even asked him, “Have you ever stayed in a hotel before?” His final reaction? He looked at me angrily saying we don't clean daily! and walked away—which was even more surprising, such behavior could easily escalate tensions with guests to unpredictable results!||We are not your enemies, "Manager", and we are asking for what we paid for and it's a normal thing. Cleaning and changing pillows and bed sheets and covers is absolutely normal, and I wonder what training or standards are expected for the role of "Managers" needed anywhere in the world. ||This is the manager—someone entrusted with guest satisfaction and hotel standards.||🧾 Message to the Owner: |Leaving the hotel under such management in charge is a liability. If a guest with a short temper had this experience, it could escalate into a serious incident that could even bring the authorities to the hotel—and for what?! Hygiene is not optional. It’s not “costly”—it’s a basic service, a standard, and something guests pay for. As an accountant, I can assure you: this is not a cost issue, it’s a poor management practices.||AGODA, please consider seriously investigating this hotel until they replace this type of "Management" and strictly apply hygiene rules—especially changing bed sheets and covers daily!and I have paid for this service but didn't get it fully! ||🚫 Final Advice: |Becareful when booking this hotel. There are far better options out there—cleaner, more professional, and respectful of guests. Even a modest Airbnb would offer better value and service.||I stayed in many hotels before, and it's something never brought up for a discussion in any hotel, cleaning and changing bed sheets and covers was done daily—no need to call and ask for it! That’s what’s happening in Al Amin Hotel: you have to ask them to clean the room and maybe have a tenstion situation to get your...

The HOTEL "Manager" said: “We don’t clean rooms every day!”

⚠️ Honest Review: A Disappointing Experience

Hello everyone,

I’d like to share my honest experience at this hotel. Let me begin by acknowledging the female receptionists—they were consistently polite, cooperative, and attentive. Every time I asked for assistance, they went above and beyond, often offering more help than I expected. Their professionalism deserves recognition.

Unfortunately, my overall experience was overshadowed by a serious issue: the hotel’s approach to cleanliness and the behavior of its manager.

Despite upgrading to a larger room with a private bathroom and paying a total of RM 480, I was shocked to discover that bed sheets were not changed daily, and the bed began to smell I never expected they didn't change it the first couple of days.

This level of hygiene is unacceptable, especially at this price point—frankly, I could have booked a far better place on Airbnb, for example.

When I politely asked the manager to send someone to clean the room (didn't mention the bed sheets yet), his response was even more surprising. He said, “Didn’t they clean it yesterday?” I clarified that I was referring to today, but he repeated, “Didn’t they clean it yesterday?”—as if that justified skipping today’s cleaning. I asked, “Don’t you clean rooms daily?” and he replied, “No, it’s costly!!!”

I paid what you asked for didn't I ?!!!!! And it's not mentioned anywhere I need to pay extra to get the bed sheets, pillows and covers changed daily!!!!!

I was stunned. I told him this should be clearly stated on the booking platform so guests are aware of the hygiene policy here. I even asked him, “Have you ever stayed in a hotel before?” His final reaction? He looked at me angrily saying we don't clean daily! and walked away—which was even more surprising, such behavior could easily escalate tensions with guests to unpredictable results!

We are not your enemies, "Manager", and we are asking for what we paid for and it's a normal thing. Cleaning and changing pillows and bed sheets and covers is absolutely normal, and I wonder what training or standards are expected for the role of "Managers" needed anywhere in the world.

This is the manager—someone entrusted with guest satisfaction and hotel standards.

🧾 Message to the Owner: Leaving the hotel under such management in charge is a liability. If a guest with a short temper had this experience, it could escalate into a serious incident that could even bring the authorities to the hotel—and for what?! Hygiene is not optional. It’s not “costly”—it’s a basic service, a standard, and something guests pay for. As an accountant, I can assure you: this is not a cost issue, it’s a poor management practices.

AGODA, please consider seriously investigating this hotel until they replace this type of "Management" and strictly apply hygiene rules—especially changing bed sheets and covers daily!and I have paid for this service but didn't get it fully!

🚫 Final Advice: Becareful when booking this hotel. There are far better options out there—cleaner, more professional, and respectful of guests. Even a modest Airbnb would offer better value and service.

I stayed in many hotels before, and it's something never brought up for a discussion in any hotel, cleaning and changing bed sheets and covers was done daily—no need to call and ask for it! That’s what’s happening in Al Amin Hotel: you have to ask them to clean the room and maybe have a tenstion situation to get your...

I’m local malaysian have stayed in this hotel for 2 nights. I’m also on budget travelling and found this hotel which already expensive and there is hidden charge. RM207.70 (as stated in ads) for twin bed, 2 nights + RM12 tax + RM50 deposit. Better book through airbnb same price more safety for staycations! I come by car which the hotel stated there will be parking space but the hotel did not provide when I’m check-in the room. Very disappointed! Only outdoor parking across the street which is RM50 PER DAY, RM15 for 1 HOUR. Jalan Tun Perak is car-free road so if you come don’t drive, only for pedestrians and nearby LRT Masjid Jamek. EXPENSIVE ROOM FOR BUDGET TRAVELERS!

The equipment also they’re not clean up before new guests enter the room?. MAGGI BASI DALAM KETTLE??? Yuuuckkssss!! Room servis tak function!! No iron provided. No need add on for breakfast because there’s lot food stall and restaurants nearby hotel. I’m not confirming if they cook clean?? The tv didn’t have netflix not even local channel. Only watching animals the entire days which is not national geographic. I dont have any idea what channel is that.

The twin bed room. 2 nights. No window. Only personal toilet with transparent wall. For RM270.20. Are you kidding me?! Soundproofing also was a scammed. The room infront of elevator, people passing by very noisy and you can hear lrt sounds in the room. Air conditioning were fine.

There no safety for solo ladies travelers. The door lock not functioning well. Room service enter the room without permission while guest still sleeping? I’m still waiting for the manager give me footage of the CCTV on MONDAY 31/7/2023 around 7am in the morning for room 102 level 1. But still no response from the hotel. Melainkan manager dah delete the footage and tuduh I cakap, I make accusation for the hotel. I can make a police report regarding this issue. Ladies please be careful! The staff also foreigners will took advantage on women.

I’m not recommend for family staycations. As the hotel is at the center of traffic light 🚦 not safe for kids. There also beggars on the street sleep during nighttime and sit there during day time. Scared to go out to buy snack during the night.

During my check-out time the manager also did not come to work. The hotel service very bad.

Worst experience ever with this hotel. Not clean well. No safety. No parking space. Beggars on the street. Expensive.

DEAR MANAGER, I’M NOT COMING AGAIN TO YOUR HOTEL! Very bad service, how can you manage the hotel like this? We’re not even settled...