ZUS Coffee - Jalan Tun Perak, Masjid Jamek — Restaurant in Kuala Lumpur

I had a disappointing experience with the staff during my recent visit. I ordered six cups of coffee for pick-up, but the staff handed me the drinks at the pick-up window without any proper packaging.

When I requested paper bag for easier carriage, my request was declined, with the staff stating that they do not provide such packaging. I asked multiple times, only to be repeatedly refused. Eventually, I pointed out how impractical it was to carry six drinks by hand. In response, the staff tossed me a small paper bag and told me to pack it myself. This was particularly challenging as the pick-up area is unusually high—around shoulder height—which made packing even more difficult.

Thankfully, a few kind customers stepped in to assist me, but I found the staff's attitude and service to be extremely disappointing.

I hope immediate attention is given to this matter, and improvements are made to provide better customer service and more practical solutions for...

After being a ZUS addict here for at least half a year, I've realized I had never given a review yet so here it is.... After all this time, I prefer this branch as ofc the main reason it's close to my school and I kinda know their faces already.... The taste are also really decent especially their cheese cake ;-;.... For their drinks I would recommend Matcha Latte for a light drinker and if you have a sweet tooth, you can't go wrong with their signature Iced Spanish Latte... For service, I guess I am used to them that's why I am ok with them;-;, ya they are real nice and there are no issue with communication except when my voice is not loud enough... Though for their atmosphere that got 4 star, it's not that it's bad but it's very cramp, for the inside which is.... But overall it's still ok for a coffee shop, Keep it...

Cows Milk is kept stacked up against the Boiling Hot Espresso Machine.

No wonder my coffee tasted disgusting.

I asked for a new coffee as the milk in the first one tasted like it had been out of the fridge for too long, and the coffee was warm. Unfortunately the second coffee also had the same issue.

There was also a horrible smell of gone off milk blowing into my face while sitting in the shop. I had to leave shortly after as it was unbearable and I didn’t want to gone off milk!

This is a real shame as Zus Coffee is my No.1 faviroute coffee spot in Malaysia and I always great a coffee from there stores in the Malls or order every morning from my local. I do hope this is rectified by management as I will not be the only customer left with a sour taste after...