Grand Star Hotel Melaka — Hotel in Malacca

Recently, I stayed here with my family and booked 2 rooms for RM180 in total for 5 people. The price seemed reasonable, and based on the reviews and pictures online, the rooms and toilets appeared clean and comfortable, though slightly dated.

However, upon arrival, the reality was very different. The rooms were not clean, there was a strong unpleasant odor, and the environment was uncomfortable not suitable even for a one-night stay. Both the rooms and toilets were poorly maintained, which was very disappointing.

I have attached a photo of the room to show the condition of the wall, which appears to be the main source of the unpleasant odor. Due to the smell, my family and I experienced coughing and sore throats...

Grand Star Hotel Malacca No. 256, Jalan 3, Taman Melaka Raya, Malacca, Malaysia.

I would like to share my experience at this hotel, which unfortunately did not meet my expectations. We had booked a single room with three beds, but upon arrival, we discovered that it was unavailable. The usual rate for that room is around RM130, and if booked as expected, it would have been RM230. While cost is a factor, the condition and availability of the room were not satisfactory.

I suggest that the hotel improve its booking system to ensure that guests receive the accommodations they expect. It would greatly enhance the overall experience for...

1. Reception (perempuan india yg chubby cute tu) - Friendly, ramah, baik, sgt membantu.
2. Location hotel - Strategik, dekat dgn tempat menarik dan tmpt yg penting (dataran pahlawan, mahkota prade, family mart, speedmart, mamak, dobi, 7eleven, kedai nasi ayam).
3. Dalaman hotel & bilik - Selesa, puas hati, saiz bilik bersesuaian dgn harga yg saya booking rm55 satu malam, ada meja, ada kerusi, ada cermin, ada private toilet, ada katil queen, ada tingkap, ada kipas, ada aircond, ada hot shower, air dalam toilet pun kuat. Kalau nak bilik besar ada tv pun ada satu malam 100+. Aircond kuat dan sejuk.
4. Luar bilik ruang hall luar ada ironboard(sesuai untuk muslimah yg bertudung nak iron tudung), ada hair dryer, ada water filter (hot/cool), ada sinki dan rak pinggan mangkuk, ada cermin besar.
5. Luar hotel, dalam hotel (reception), tangga, hall, bilik bersih kemas dan tak berbau, selesa untuk menginap disini, suasana tak bising, hotel pun senyap sunyi selesa.
6. Parking okay walaupun sentiasa banyak kereta tapi akan ada parking kosong. Saya menginap disini 3 hari 2 malam tak pernah ada masalah parking sbb saya sentiasa keluar masuk hotel selalu tinggalkan parking. *Overall 10/10. Terbaik, selesa, dan masuk dlm list saya untuk akan datang. Saya inap disini 19/7(checkin 5ptg)-21/7(checkout 12tghri). Dapat bilik no 18. Conteng dalam gambar review saya tu barang peribadi saya tu saya conteng bukan kekurangan dari hotel. Pengurusan hotel yg sangat bagus, kena terus kekalkan kebersihan, friendly, ramah dan kekemasan yang dah sedia ada. Terima kasih. #Review jujur atas pengalaman...