Chalet Queenstown — Hotel in South Island

We had booked 2 double room for 2 nights during a holiday with our friends. And we had specifically chosen this hotel due to its high rating both for the rooms and for the breakfast. The hotel claims that all rooms have views, understood sea view and comfortable. We got a room that most looked liked and funktioned as a 'garage' at the ground floor, a kind of double room with an extra bed, resulting in no space at all to put lugage or move around. The view was at the cars parken just outside our windows, with guests coming and going, quarrelling at our so-called veranda at night, looking directly into our room, so we had to keep the curtains closed the whole time. There was no willingness to give us a better room or negotiate a refund due to 'false advertisement.' Breakfast was OK. But this is not a place that we can recommend as we dont agree to false and wrong...

Booked to stay at the Chalet Queenstown in winter when it was a bit quieter. A winter storm blew in and slowed traffic over the pass to Queenstown, delaying my arrival. The manager was quite kind and stayed up late to greet me and get me settled. Big thanks for that.

The room was comfortable with a compact yet comfortable bathroom.

One feature I loved was a door that opened onto a wrap-around balcony facing the lake. What a view!

The Chalet Queenstown is located a short walk from downtown. Queenstown is built on steep hills so you do have to climb a bit, but nothing that isn't manageable by anyone in average shape.

This is a great, small, hotel that makes it easy to leave your vehicle and explore...

My flight to New Zealand was cancelled due to severe weather warnings, and no alternative flights were available. This was completely beyond my control, yet the Chalet Hotel still charged me for the full three nights of my booking. A one-night cancellation fee would have been understandable, but charging for all three nights is unreasonable and feels like pure greed. When I contacted the hotel, the staff showed no flexibility, understanding, or empathy — their attitude was essentially “too bad.” I have stayed at many hotels over the years and have never experienced such dismissive treatment. Because of this experience, I will never stay here again and strongly recommend that others...